Stephen Garrett
Franklin
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Service Center Manager
FedEx Freight
Indianapolis
04.2023 - Current
- Identified opportunities for improvement in processes or services offered by the organization.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Developed and implemented customer service policies and procedures to ensure positive customer experience.
- Actively sought out innovative solutions that would improve the overall efficiency of the Service Center's operations.
- Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with federal and state laws related to employment practices.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Participated in regular meetings with other analysts across the organization to share best practices in forecasting.
- Maintained up-to-date knowledge of industry trends, competitive landscape, and emerging technologies related to forecasting.
Service Center Manager
FedEx Freight
San Antonio
12.2013 - 04.2023
Service Center Manager
FedEx Freight
Tulsa
05.2012 - 12.2013
Assistant Service Center Manager
FedEx Freight
Little Rock
04.2011 - 05.2013
Operations Manager
FedEx Freight
Indianapolis
04.2009 - 04.2011
Operations Supervisor Hub Operations
FedEx Freight
St Louis
09.2007 - 06.2009
Education
High School Diploma -
Salem Community High School
Salem Il 05-1992
Business Administration
Kaskaskia College
Centralia, ILSkills
- Customer service
- Employee training
- Process improvement
- Regulatory compliance
- Project management
- Team collaboration
- Quality assurance
- Performance metrics
- Operational excellence
- Adaptability and flexibility
- Managing operations and efficiency
- Active listening
Timeline
Service Center Manager
FedEx Freight
04.2023 - Current
Service Center Manager
FedEx Freight
12.2013 - 04.2023
Service Center Manager
FedEx Freight
05.2012 - 12.2013
Assistant Service Center Manager
FedEx Freight
04.2011 - 05.2013
Operations Manager
FedEx Freight
04.2009 - 04.2011
Operations Supervisor Hub Operations
FedEx Freight
09.2007 - 06.2009
High School Diploma -
Salem Community High School
Business Administration
Kaskaskia College