Stephen Issac
Bangalore
Summary
A driven and compassionate healthcare professional with 20years hands-on experience in a fast-acedhospitalenvironment.LookingforachalengeinwhichIcangrowandexpandmyskilsinaneverchanginghealthcarelandscape.Lookingtoeffectivelyusemyprofessionalskilsindealingwithpatients,theirfamilies,healthcareprovidersandteammembers.Effectiveproblemsolvingwhendealingwiththepublic.Wilingtodowhatittakestoachieveanexceptionaloutcomeforalthoseinvolved.Excelentatitudeandworkingrelationshipwithfelowemployeesandpatientssothattheresultisthebestpatientexperience.Wilingnesstolearnnewaspects.
Overview
21
21
years of professional experience
Work History
Residential Service Director - Radiology
Stepheal Healthcare
Bengaluru
02.2020 - Current
- MRI Scan, CT Scan, Administration
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Provided guidance and mentoring to junior staff members on how they can better handle challenging situations when dealing with customers.
- Organized workshops and seminars for employees aimed at enhancing their understanding of best practices in providing excellent customer experience.
- Arranged referrals to other community agencies to obtain specialized assistance.
- Recruited, interviewed, and hired volunteers and staff.
Radiographer (X-ray Technician)
Medical Affairs Department
Qatar (Doha)
06.2015 - 07.2019
- X-ray's, CT scan
CT & MRI Technologist ( Shutdown Process )
Kaisha Healthcare
Afghanistan
03.2018 - 10.2018
- Responsible in performing the medically unsupervised preparation, administration of drugs, intravenous annulations, MR contrast media, and pharmacological stress agents
- Accurate data entry into the radiology information system, PACS and all the electronic records pertinent to the Department of Radiology.
CT SCAN Technician ( Shutdown Process )
Kauvery Hospital ( Arogya Seva Hospitals Pvt ltd )
Hosur
11.2016 - 02.2018
- Verified data accuracy by comparing scanned documents against originals.
- Developed and implemented quality assurance procedures to ensure accuracy of scanned documents.
- Resolved technical issues related to scanner hardware or software malfunctions.
- Collaborated with other departments to identify potential improvements for scanning operations.
Senior Technician-Radiology
Sakra World Hospital
Bengaluru
03.2013 - 04.2014
- MRI Scan, CT Scan Routine Process
CT Technician
Medal (Clumax)
Bengaluru
05.2011 - 02.2013
- CT Scan procedures, CT Scan, BMD Routine Process
Radiographer
Dr. Malathi Manipal Hospital
Bengaluru
10.2008 - 07.2009
- CT Scan Routine Process
X-ray Technician
North Side Hospital & Diagnostic Centre
Bengaluru
07.2003 - 09.2008
- X-ray's, procedures, C'arm Routine Process
Education
CertificatecourseonHealthcareManagementbyGreatLearningAcademy -
06.2022
CertificatecourseManagingHealth&SafetyinHealthcare - UnderAlison(UK)
05.2022
ParaMedicalBoard - RadiodiagnosisTechnologist
ChurchOfSouthIndiaHospital - DiplomainRadiology–CMAI
BachelorofMedicalImagingTechnologist - VinayakaMissionResearchFoundation,Sankari-SalemT.N
PGDiplomainHospitalManagement - AnnamalaiUniversity,AnnamalaiNagar,Chennai TN–608002
Skills
- Devoted
- HighlyPassionate
- Optimistic
- CMAIRegisteredinRadiography
- CMAIRegisteredinComputedTomography
- CMAIRegisteredinMagneticResonance
- StrategyDevelopment
- MRIprogram
- CertifiedinBasicLifeSupport(BLS)
- CTScan-Dualslice&64slice(GE)
- MRI-15Tesla(GE)
- BDMmachine(DexaGE)
- PortableX-Raymachine
Work Summary
- 03years04months, 01/2020, Present, EbisuDiagnostics, Bengaluru, RadiologyTechnologist, MRIScan, CTScan, Administration
- 4Years&1Month, 06/2015, 07/2019, MedicalAffairsDepartment, Qatar, Doha, Radiographer(XrayTechnician), Xray's, CTscan
- 7Months, 03/2018, 10/2018, KaishaHealthcare, Afghanisthan, CT&MRITechnologist, Responsibleinperformingthemedicalyunsupervisedpreparation,administrationofdrugs,intravenousannulations,MRcontrastmedia,andpharmacologicalstressagents., Accuratedataentryintotheradiologyinformationsystem,PACSandaltheelectronicrecordspertinenttotheDepartmentofRadiology.
- 1Year&1Month, 03/2013, 04/2014, SakraWorldHospital, Bengaluru, SeniorTechnician-Radiology, MRIScan, CTScan, RoutineProcess
- 9Months, 10/2008, 07/2009, DrMalathiManipalHospital, Bengaluru, Radiographer, CTScan, RoutineProcess
- 5Years&2Months, 07/2003, 09/2008, NorthSideHospital&DiagnosticCentre, Bengaluru, XrayTechnician, Xray's, procedures, C'arm, RoutineProcess
- 1Year&9Months, 05/2011, 02/2013, Medal(Clumax), Bengaluru, CTTechnician, CTScanprocedures, CTScan, BMD, RoutineProcess
Modalities
- ConventionalX-Raymachine-300mA,500mA,100Ma
- ComputedTomography-4slice,16slice,32slice,64slice 128slice
- PortableX-Raymachine-40mA,60mA,100mA
- OPG,CBCT
- MagneticResonanceImaging-2Tesla,1.5Tesla,3Tesla
- DigitalRadiography800mA,1200mA
- Fluoroscopy,BMD
Personal Qualifications
- 2002-2003, ParaMedicalBoard, RadiodiagnosisTechnologist
- 2001-2003, ChurchOfSouthIndiaHospital, DiplomainRadiology–CMAI
- 2006-2008, BachelorofMedicalImagingTechnologist, VinayakaMissionResearchFoundation,Sankari-SalemT.N
- 2010-2012, PGDiplomainHospitalManagement, AnnamalaiUniversity,AnnamalaiNagar,Chennai TN–608002
- May2022, CertificatecourseManagingHealth&SafetyinHealthcare, UnderAlison(UK)
- June2022, CertificatecourseonHealthcareManagementbyGreatLearningAcademy
Seminars Certificates Awards
- CMAI-Workshop1stAnnualKarnatakaRegionon14thJuly2002
- RefresherCourseForMRITechnologist-PhilipsonAugust2013
- FAHS-ISRTConductedfrom4thto9thMay2020RadiologicalImagingTechniques
Languages
- KANNADA, ProfessionalWorkingProficiency
- TELUGU, ProfessionalWorkingProficiency
- TAMIL(INDIAN), NativeProficiency
- MALAYALAM, ProfessionalWorkingProficiency
- HINDI, ProfessionalWorkingProficiency
- URDU/ARABIC, ProfessionalWorkingProfiency
Hobbies and Interests
- News
- Family
- Painting
- MotorBike
- Music
- Cleaning
- Cooking
- Holidays
Disclaimer
Alabovementionedaretruetobestofmyknowledgeandbelief.
Languages
Tamil
First Language
Timeline
Residential Service Director - Radiology
Stepheal Healthcare
02.2020 - Current
CT & MRI Technologist ( Shutdown Process )
Kaisha Healthcare
03.2018 - 10.2018
CT SCAN Technician ( Shutdown Process )
Kauvery Hospital ( Arogya Seva Hospitals Pvt ltd )
11.2016 - 02.2018
Radiographer (X-ray Technician)
Medical Affairs Department
06.2015 - 07.2019
Senior Technician-Radiology
Sakra World Hospital
03.2013 - 04.2014
CT Technician
Medal (Clumax)
05.2011 - 02.2013
Radiographer
Dr. Malathi Manipal Hospital
10.2008 - 07.2009
X-ray Technician
North Side Hospital & Diagnostic Centre
07.2003 - 09.2008
CertificatecourseonHealthcareManagementbyGreatLearningAcademy -
CertificatecourseManagingHealth&SafetyinHealthcare - UnderAlison(UK)
ParaMedicalBoard - RadiodiagnosisTechnologist
ChurchOfSouthIndiaHospital - DiplomainRadiology–CMAI
BachelorofMedicalImagingTechnologist - VinayakaMissionResearchFoundation,Sankari-SalemT.N
PGDiplomainHospitalManagement - AnnamalaiUniversity,AnnamalaiNagar,Chennai TN–608002
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