Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Accomplishments
Awards
Interests
Extracurricular Recognitions
Timeline
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Stephen Itty

Stephen Itty

Software professional having 21+ years of experience working in different domains like Healthcare, Insurance, Government Services, Transportation, Retail and Real Estate.
Kochi

Summary

Enthusiastic Scrum Master having 6.5 years of experience with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Known for strong focus on collaboration and adaptability to evolving project needs, ensuring consistent achievement of goals.

Overview

22
22
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Scrum Master

UST
09.2021 - Current
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Developed custom Scrum boards for better task tracking and transparency within the team.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
  • Led cross-functional teams to successfully develop and deliver value added features as per the committed timelines.
  • Generated reports and metrics dashboard for IT project progress and performance.
  • Collaborated with product owners, team members, business analysts, system architects and other scrum masters to define solutions and drive progress.
  • Encouraged innovation and experimentation within team, leading to development of new features that enhanced product value.
  • Optimized resource allocation by closely monitoring team capacity and adjusting work assignments.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
  • Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.

Scrum Master

Conduent Business Services
01.2019 - 08.2021
  • Introduced Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Facilitating Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives for two Offshore and one Onshore team.
  • Proactively identifying and finding ways to resolve issues to prevent distractions and keep projects on track.
  • Ensuring team is fully functional, productive, and quality-focused.
  • Resolved conflicts and facilitated open communication among team members both onshore and offshore, promoting a healthy work environment.
  • Collaborating with product owners, team members, architects and other scrum masters to define solutions and driving it.
  • Helping Product Owner to understand how best to utilize capabilities of team.
  • Educating Product Owner, particularly on grooming sessions and maintaining Product Backlog.
  • Providing guidance on following Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Motivating scrum teams to promote collaboration and keep members on-task and productive.
  • Assessing each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Optimized resource allocation by closely monitoring team capacity and adjusting work assignments.
  • Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
  • Conducting RCA for QA, UAT and Prod bugs with entire team after each release and capturing lessons learned.
  • Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
  • Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
  • Facilitating and coordinating new process improvement initiatives for DP (Digital Platform) India Team.
  • Promoted learning environment by providing trainings on Agile and Scrum practices for team.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
  • Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.



Software Quality Assurance Project Manager

Conduent Business Services
09.2016 - 12.2018
  • Instrumental in delivering quality deliverables by usage of defect and requirements management tools, requirements gathering and testing best practices and performing root cause analysis
  • Improved product quality by implementing standardized testing procedures and processes across multiple projects.
  • Coordinated closely with development teams to provide actionable insights based on test results, allowing for swift resolution of identified issues.
  • Conducted root cause analysis on defects found during testing, providing valuable feedback to development teams for issue resolution.
  • Collaborated with stakeholders to establish QA timelines aligning QA activities to meet those timelines.
  • Developed training programs for new hires within the QA department, ensuring they acquired the necessary skills and knowledge to succeed in their roles.
  • Managed risk efficiently through careful identification, tracking, and mitigation efforts throughout each project lifecycle.
  • Allocation of QA Resources to different projects
  • Approving Master Test Plan
  • Maintaining bug reporting system for all logged faults, delegating issues to development personnel for remediation
  • Updating ongoing testing procedures and identifying additional test scenarios after every release.
  • Evaluated existing tools and technologies used within the department, recommending updates or replacements as needed to maintain a competitive edge in the industry continually.
  • Analyzing historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
  • Updating Test Progress to all Stakeholders during Project Meetings
  • Working closely with QA Team to understand any roadblocks/escalate concerns to Stakeholders.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.

SQA Test Lead /Lead Engineer

Conduent Business Services
03.2011 - 08.2016
  • Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles.
  • Streamlined testing processes for increased efficiency and reduced overall test cycle time.
  • Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
  • Established regular communication channels between onsite and offshore QA team members, ensuring seamless coordination despite geographical barriers.
  • Assessed product quality by creating different quality assurance metrics, reports and dashboards.
  • Master Test Plan Creation
  • Test Case Creation for complex requirements
  • Reviewing Test Cases
  • Sanity/Functionality/ Regression Testing
  • Providing Testing Status Progress to QA Manager
  • Collaborating with external stakeholders for User Acceptance Testing
  • Maintained extremely low defect detection rate for most of the assigned projects.
  • Streamlined testing processes to identify areas in need of improvement.

Senior SQA Engineer / SQA Engineer

Conduent Business Services
06.2006 - 02.2011
  • Reviewed requirements specifications for completeness, consistency, and ambiguity before initiating test case creation activities.
  • Designed, executed and maintained functional test cases
  • Collaborated with QA analysts to establish, meet and maintain quality assurance standards based on best-practice tools.
  • Collaborated closely with developers to resolve defects quickly and ensure smooth software delivery.
  • Documented testing procedures for developers and future testing use.
  • Internal Quality Audit team member

Quality Engineer

Assyst International Pvt Ltd
11.2003 - 05.2006
  • Designed optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Performed Black Box Testing (Integration, System, Exploratory and Security Testing)
  • Contributed to root cause analysis to determine core reason for failures and errors.

Education

Master of Computer Applications - Computer and Information Sciences

Karpagam Arts And Science College
Bharathiar University, Tamilnadu
07.2000 - 07.2003

Bachelor of Electronics - Electronics Technology

School of Technology And Applied Sciences
Mahatma Gandhi University, Kerala
08.1996 - 08.1999

Skills

Agile Mindset

Adaptability

Facilitation

Negotiation

Conflict Resolution

Problem Solving

Project Management

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Technical Skills


  • JIRA
  • Confluence
  • Azure DevOps
  • Microsoft Project
  • Microsoft SharePoint
  • Microsoft Test Manager


Certification

Certified Scrum Master (CSM), 11/01/18

Accomplishments

  • Scrum Master, Instrumental in adopting Agile methodology and process improvements for two UK based accounts within a short span of time resulting in quicker delivery of priority Features that added value to the customer.
  • Scrum Master, Instrumental in driving the SIT phase for a critical CRM product involving multiple cross functional teams across Offshore/Onshore to complete the E-E Testing on time that led to the successful implementation for a Fortune 500 hybrid cloud data services company.
  • Scrum Master, Collaborating with multiple development teams from Onsite and Offshore in implementing the digitization of invoice processing of different automotive suppliers for a leading automotive group located in Georgia, US.
  • SQA Manager, Responsible for coordinating and completing the entire testing cycle for multiple QA teams across Onshore & Offshore locations for a highly visible project track (HBVC) for achieving operational efficiencies and reducing the virtualization footprint & business level maintenance costs across multiple customer accounts.
  • SQA Team Lead, Responsible for driving both QA & UAT Testing and delivering a quality release for a critical project for a non-ministerial government department in U.K for increasing the efficiencies of the backend processing of land deal documents.

Awards

  • Super Star Award, UST, For implementing Agile methodology and practices that resulted in quicker delivery of most valuable features for a UK based company.
  • Shooting Star Award, UST, For bringing in the Agile mindset and process improvements within a short span of time for a UK based healthcare project and making the customer happy with quicker delivery of priority features.
  • Eagle Squad Award, Conduent, For exhibiting Excellent Team Spirit resulting in Exemplary, Valuable/Outstanding Contribution towards the Business and the Organization., 3
  • Champion of the Month, Conduent, In appreciation of Excellent Performance and Service.
  • Significant Contribution to CMMI-DEV ML 3 Implementation, Conduent

Interests

Travelling
Fashion Runways, Modelling
YouTuber
Gospel Songs
English Premier League Football

Extracurricular Recognitions

  • First Runner-up of Corporate Soccer Fest GOAL Masters Tournament conducted by UST Global in 2025., Kochi, Kerala, India
  • Winners (2009, 2013, 2014) of Corporate Fashion Show conducted by Rotary Club of Kochi, Kerala, India.
  • First Runner-up of Corporate Soccer Fest GOAL conducted by UST Global in 2012., Kochi, Kerala, India
  • Winners of Corporate Cricket Tournament conducted by Wipro in 2008., Kochi, Kerala, India

Timeline

Scrum Master

UST
09.2021 - Current

Scrum Master

Conduent Business Services
01.2019 - 08.2021

Software Quality Assurance Project Manager

Conduent Business Services
09.2016 - 12.2018

SQA Test Lead /Lead Engineer

Conduent Business Services
03.2011 - 08.2016

Senior SQA Engineer / SQA Engineer

Conduent Business Services
06.2006 - 02.2011

Quality Engineer

Assyst International Pvt Ltd
11.2003 - 05.2006

Master of Computer Applications - Computer and Information Sciences

Karpagam Arts And Science College
07.2000 - 07.2003

Bachelor of Electronics - Electronics Technology

School of Technology And Applied Sciences
08.1996 - 08.1999

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Stephen IttySoftware professional having 21+ years of experience working in different domains like Healthcare, Insurance, Government Services, Transportation, Retail and Real Estate.