Stephen Kumar
Retail Sales Worker
Jalandhar,Punjab
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Retail Sales Worker
Stephen Karyana Store
Jalandhar
05.2023 - Current
Kitchen Porter
Hotel President
Jalandhar
03.2022 - 03.2023
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Cleaned and organized kitchen stations to promote team efficiency.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Kitchen Helper
Hotel Sarovar Portico
Jalandhar
02.2021 - 02.2022
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated kitchen equipment in accordance with manufacturer instructions.
Salesperson
Stephen Karyana Store
VPO. Parasram Pur
02.2018 - 01.2021
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Provided receipts to all customers according to store policies.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Receptionist Administrator
M/S Narinder Brother Construction
Jalandhar
01.2013 - 03.2017
- Kept reception area clean and neat to give visitors positive first impression.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Fulfilled customer requests such as [Type] and [Type].
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Office Assistant
M/S Narinder Brother Construction
Jalandhar
07.2004 - 06.2011
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
Education
Associate of Arts - Humanties
Govt: Senior Sacondary School
Talhan 04.1991 - 03.1993
Bachelor of Arts - Humanties Arts
Doaba College
Jalandhar 04.1995 - 03.1998
Master of Arts - Political Science
Doaba College
Jalandhar 04.1998 - 05.2000
Skills
Store opening and closing
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Timeline
Retail Sales Worker
Stephen Karyana Store
05.2023 - Current
Kitchen Porter
Hotel President
03.2022 - 03.2023
Kitchen Helper
Hotel Sarovar Portico
02.2021 - 02.2022
Salesperson
Stephen Karyana Store
02.2018 - 01.2021
Receptionist Administrator
M/S Narinder Brother Construction
01.2013 - 03.2017
Front Office Assistant
M/S Narinder Brother Construction
07.2004 - 06.2011
Master of Arts - Political Science
Doaba College
04.1998 - 05.2000
Bachelor of Arts - Humanties Arts
Doaba College
04.1995 - 03.1998
Associate of Arts - Humanties
Govt: Senior Sacondary School
04.1991 - 03.1993
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