Stephen Liu
Chief Administrative Officer
Kolkata
Summary
Accomplished Chief Administrative Officer at HSBC Electronic Data Processing India Pvt Ltd, adept in organizational leadership and operations management. Spearheaded initiatives enhancing employee experience and operational efficiency, achieving significant cost savings. Excelled in stakeholder engagement and strategic planning, demonstrating exceptional problem-solving abilities and adaptability. Proven track record in improving service quality and compliance, underpinned by robust project management skills.
Overview
15
15
years of professional experience
Work History
Chief Administrative Officer
HSBC Electronic Data Processing India Pvt Ltd
06.2021 - Current
- Oversee the administration for c3000 employees and the upkeep and maintenance of the site, keeping in mind the safety and hygiene of the employees.
- Lead multiple initiatives where scope of improvement was self identified resulting in cost saves, sustainability and employee experience.
- Worked closely with the Site lead and the Centre Director on site and India level initiatives resulting in successful closure of projects.
- Act as a single point of contact between the Site Lead and the multiple Business Leads
- Represent the entity locally for any Business with external regulators or stakeholders.
- Developed corrective action plans for potential areas of compliance vulnerability.
- Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
- Achieved organizational goals by effectively managing resources and aligning staff with strategic priorities.
- Displayed governance around the annual budget, with close monitoring of expenditure on a monthly basis.
Operations Manager KYC
HSBC Electronic Data Processing Pvt Ltd
09.2017 - 05.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with regulation, policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Manager KYC
HSBC Electronic Data Processing Pvt Ltd
01.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Production and Quality Control KYC
HSBC Electronic Data Processing Pvt Ltd
10.2013 - 12.2015
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Streamlined QA processes for increased efficiency and effectiveness in identifying issues.
- Developed training materials and facilitated workshops to enhance team knowledge of quality standards and best practices.
- Reviewed technical documentation including specifications, drawings, test plans, procedures, reports, ensuring accuracy and adherence to regulatory requirements.
- Ensured proper governance on sanctions, screening and financial crime.
Associate
HSBC Electronic Data Processing Pvt Ltd
05.2009 - 10.2013
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Successfully closed CEO and senior management escalations.
- Managed customer relations through communication and helpful interactions.
Education
Bachelor of Commerce - B.Com (H)
St. Xaviers College
Kolkata, India 04.2001 -
St. Xaviers Collegiate School
Kolkata, IndiaSkills
Organizational Leadership
Operations Management
Business process improvement
Strategic Planning
Negotiation
Project Management
Forecasting and planning
Task Prioritization
Stakeholder engagement
Decision-Making
Adaptability and Flexibility
Problem-solving abilities
Timeline
Chief Administrative Officer
HSBC Electronic Data Processing India Pvt Ltd
06.2021 - Current
Operations Manager KYC
HSBC Electronic Data Processing Pvt Ltd
09.2017 - 05.2021
Assistant Manager KYC
HSBC Electronic Data Processing Pvt Ltd
01.2016 - 07.2017
Production and Quality Control KYC
HSBC Electronic Data Processing Pvt Ltd
10.2013 - 12.2015
Associate
HSBC Electronic Data Processing Pvt Ltd
05.2009 - 10.2013
Bachelor of Commerce - B.Com (H)
St. Xaviers College
04.2001 -
St. Xaviers Collegiate School
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