Stephen Raj
Process Specialist
Chennai
Summary
Support Engineer in 25-Nov-2014 with Real Networks
Senior Support engineer from 4-Nov-2015 to the Enterprise Division
Process Specialist 2016
Manage the Level L2 Team (Chennai & Poland) for any first sales order enquiry or order management
Create Daily, Weekly, Monthly Reports
Do root cause analysis for erroneous cases
Train new resources on the ways to handle cases
Perform Quality Check for both calls and tickets handled through portal
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Support Engineer
CSS Corp / Movate
Chennai
11.2015 - Current
- Broke down and evaluated user problems, using Tickers, personal expertise and probing questions.
Education
High School Diploma -
Sriram Polytechnic College
Chennai, India 05.2009 - 05.2012
Bachelor of Science - BCA Computer Applications
Madras University
Chennai, India 06.2021 - Current
Skills
L1 & L2 Process Specialist
undefinedTimeline
Bachelor of Science - BCA Computer Applications
Madras University
06.2021 - Current
Support Engineer
CSS Corp / Movate
11.2015 - Current
High School Diploma -
Sriram Polytechnic College
05.2009 - 05.2012
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