Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Profile
Timeline
Generic
Mercy Thullimelli

Mercy Thullimelli

Hyderabad

Summary

  • Results-driven professional with a strong commitment to delivering high-quality work within deadlines. Known for adaptability and quick learning of new technologies, with a proven track record in contributing to organizational success. Core competencies include time management, problem-solving, and initiative in achieving set goals.

Overview

16
16
years of professional experience

Work History

Senior Technical Support Associate

IBM
Hyderabad
12.2008 - Current
Senior Technical Support Associate, December 2008 – Present.

Client: Imperial Chemical Industries (ICI)

Provided BlackBerry support: IT policy deployment, reactivation, and unlocking.

Supported VPN-related issues: PIN setup, token resets, emergency code provisioning.

Provided hardware technical assistance and troubleshooting.

Mentored team members on project tasks.

Operated in a Citrix environment, handling various ICI tools.

Client: Macy’s (the second largest department store chain).

Activated employee profiles, and supported desktops, laptops, printers, and POS equipment.

Assisted with network drive mapping, ISP issues, and LAN account configurations.

Configured mainframe printers, monitored servers, and worked in CICS, NV381, and FACICU6 regions.

Client: Nasco (Insurance Provider).

Handled password resets for mainframe systems.

Provided resolver group info for issue escalation. Project:

Westbridge Technology Group – Project Work

Project: Westbridge Portal (Nov 2006 – Feb 2007).

Built a corporate website using Joomla (PHP and MySQL).

Defined architecture, gathered requirements, and handled coding. Maintained active communication with the client for enhancements.

Project: Westbridge Data Mart (Mar 2007 – May 2007)

Developed a centralized data system, replacing Excel-based storage.

Tools: Oracle 9i, Business Objects.

Recommended software/hardware, designed tables, and data loading processes.

Project: Business Objects Reports (July 2007 – September 2007)

Created reports and universes using Business Objects Designer.

Built a decision support system for business analysis.

Collected and refined requirements directly from stakeholders.

Education

Mater of Computer Applications - MCA

Villa Marie College, Hyderabad
Hyderabad, India
04-2005

Bachelor of Computer Applications -

St. Francis College For Women, Hyderabad
Hyderabad, India
04-2002

Intermediate (CEC) -

Villa Marie College, Hyderabad
Hyderabad, India
03-1999

Secondary School Certificate (SSC) -

St. Ann’s Girls High School, Hyderabad
Hyderabad IN
03-1997

Skills

    Strong knowledge of Object-Oriented Programming (OOP) concepts

    Solid understanding of Relational Database Management Systems (RDBMS)

    Hands-on experience in Java development with Oracle as the backend database

    Developed applications as part of full project life cycle

    Excellent communication skills – both written and verbal

    Dependable, hardworking, and adaptable to new technologies

    Proven ability to work independently and as part of a team

    Quick learner with a drive to improve and expand skills

    Programming Languages: C, Java

    Web Technologies: HTML

    Databases: Oracle 9i, MS Access

    Operating Systems: Windows XP, 2000, 98

    Database Modeling: ERwin

    ETL Tools: Informatica, IBM DataStage

    BI Tools: Cognos (Impromptu, ReportNet, PowerPlay), Business Objects (Supervisor, Designer, Business Objects) to achieve collective goals

Accomplishments

    Intranet Communication System – CMC Ltd. (MCA Project)

    Developed an internal communication and task-tracking system for organizations

    Used ASP.NET, VB.NET for business logic, and Oracle 8i for data management

    Website – German Shepherd Dog Club of India (BCA Project)

    Built a site for selling dogs and dog care products using HTML, DHTML, Java, and Servlets

    · Used MS Access for backend storage and JavaScript for validation

Personal Profile

· Date of Birth: 21st February, 1982

· Languages Known: English, Telugu, Hindi

Timeline

Senior Technical Support Associate

IBM
12.2008 - Current

Mater of Computer Applications - MCA

Villa Marie College, Hyderabad

Bachelor of Computer Applications -

St. Francis College For Women, Hyderabad

Intermediate (CEC) -

Villa Marie College, Hyderabad

Secondary School Certificate (SSC) -

St. Ann’s Girls High School, Hyderabad

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