Stephia Sargunam
Sales & Team Management Professional
Bengaluru,KA
Summary
Dynamic hospitality professional with over 7 years of experience in front office operations, guest experience, team leadership, and performance coaching within premium hotel and membership environments. Recently served as Assistant Manager at Accor Plus, focusing on enhancing customer interactions, improving service quality, and developing high-performing teams through structured coaching and feedback. Recognized for maintaining exceptional service standards, fostering team growth, and driving consistent customer satisfaction. Eager to leverage hands-on experience in luxury hospitality settings where service excellence and effective team leadership are paramount.
Overview
16
16
years of professional experience
4
4
Certificates
5
5
Languages
Work History
Assistant Manager - Pacific
Accor Plus
06.2024 - 01.2026
- Led quality assurance, service coaching, and performance improvement initiatives
- Monitored customer interactions to ensure compliance with brand and service standards
- Provided one-on-one coaching to improve communication, service delivery, and customer experience
- Tracked team performance metrics and supported continuous improvement plans
- Collaborated with leaders to align team performance with business goals
Call Coach
Call Coach
09.2021 - 07.2024
- Conducted call monitoring for quality, compliance, and customer engagement
- Delivered structured feedback and training to enhance service and sales effectiveness
- Designed and supported training programs on communication and product knowledge
- Assisted agents with goal setting and performance reviews
Asst Manager
I-WAY NET TECK LOGISTICS SOLUTIONS PRIVATE LIMITED
02.2021 - 09.2021
- Managed daily logistics operations, team performance, and vendor coordination
- Ensured compliance with safety, legal, and operational standards
- Implemented process improvements to enhance efficiency and customer satisfaction
Front Office Executive
ITC Hotels
01.2018 - 02.2021
- Delivered high-quality guest services including check-in, check-out, and reservations
- Resolved guest concerns and coordinated with departments to ensure seamless stays
- Maintained accurate guest records
Team Leader
TVB Marketing
01.2010 - 04.2013
- Led and motivated sales teams to achieve targets
- Implemented sales strategies and monitored performance
- Conducted training sessions to improve sales and customer handling
- Reported team performance to senior management
Education
Bachelor of Arts (BA) - Psychology (Coursework)
04.2014
Skills
Communication Skills
Human Behavior Analysis
Behavioral Assessment
Observational & Analytical Skills
Active Listening
Problem Solving
Motivation & Engagement Strategies
Decision-Making
Empathy
Adaptability
Certification
Operations Management
Timeline
Assistant Manager - Pacific - Accor Plus
06.2024 - 01.2026
Call Coach - Call Coach
09.2021 - 07.2024
Asst Manager - I-WAY NET TECK LOGISTICS SOLUTIONS PRIVATE LIMITED
02.2021 - 09.2021
Front Office Executive - ITC Hotels
01.2018 - 02.2021
Team Leader - TVB Marketing
01.2010 - 04.2013
Sheshadripuram Evening College - Bachelor of Arts (BA), Psychology (Coursework)