Playing football and cricket
STEPHIN BABU
CUSTOMER SERVICE AGENT
Dubai
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Guest Service Associate
ADANI GROUP AIRPORT
Trivandrum
01.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Agent
QATAR AIRWAYS
Doha Airport
08.2019 - 08.2020
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Adapted to new applications and maintained knowledge of current technologies.
Sales Assistant
FUTURE GROUP, MALL OF TRAVANCORE
Trivandrum
09.2018 - 08.2019
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Gathered and prepared sales materials in preparation for sales meetings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Passenger Attendant
INDIGO AIRLINES
Trivandrum Airport
07.2013 - 08.2018
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
PLUS TWO - Commerce
St.Antony's Higher Secondary School
Trivandrum 06.2010 - 03.2012
SSLC -
St.Mary's Higher Secondary School
Trivandrum 06.2009 - 03.2010
Skills
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Additional Information
Passport No : U7586932
Date of expiry :26/01/2032
Interests
Timeline
Guest Service Associate
ADANI GROUP AIRPORT
01.2022 - 07.2023
Customer Service Agent
QATAR AIRWAYS
08.2019 - 08.2020
Sales Assistant
FUTURE GROUP, MALL OF TRAVANCORE
09.2018 - 08.2019
Passenger Attendant
INDIGO AIRLINES
07.2013 - 08.2018
PLUS TWO - Commerce
St.Antony's Higher Secondary School
06.2010 - 03.2012
SSLC -
St.Mary's Higher Secondary School
06.2009 - 03.2010
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