Stephin CF
Senior Executive– Quality Assurance
Ernakulam
Summary
Professional with thorough exposure in: Process Excellence, Strong analytical & organizational abilities, Superior interpersonal dynamics interface seamlessly with offshore clients, subordinates and seniors.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Executive– Quality Assurance
Arch Global Services (India) Private Ltd. (“Arch”)
07.2025 - Current
Senior Executive– Quality Assurance
Allianz Services India
02.2020 - 06.2025
- Quality Monitoring
- Provide feedbacks constructively, effective coaching and putting measures that help improve quality
- Knowledge sharing
Senior Insurance Operations Specialist
Allianz Services India
04.2019 - 02.2020
- Handling Insurance through electronic correspondence for US claimants & Insurance brokers
- Assisting to the onshore Underwriter and brokers
- Handling Auto, Property and General Liability
- Developed and maintained constructive and cooperative relationships with brokers and the assistants: coordinating work transactions by telephone, e-mail, and in person
- Investigated applications and financial documentation submitted by customers for underwriting accuracy
- Ensuring a fair settlement and good customer service for the client
Analyst
Sutherland Global Services
12.2015 - 04.2019
- Company Overview: Argo Group provides primary and excess insurance and reinsurance for the managing general agency market. They are providing insurance for Environmental, Casualty, Management Liability, Workers Compensation, Auto coverage's etc. They are also into rating, submission, endorsement, booking, renewals, claims processing etc.
Online Merchandising Executive
Liberty Marketers
12.2014 - 12.2015
- Daily monitoring of orders.
- Monitor stock levels.
- Updating website and promoting products.
- Assist in ensuring all products are beautifully and strategically merchandised across the site.
Mortgage consultant
Sutherland Global Services
05.2014 - 12.2014
- Income/credit analysis and documentation review.
- Responsible for analyzing customer’s Financial evaluating and ensuring overall documents are accurate, complete and compliant; reviewing of financial statements, credit reports and other supporting documentation acceptability.
Business Development Executive
Hearing Care Centre
02.2013 - 03.2014
- Directed sales field and expanded its customer-base – Developed, maintained and expanded business with current/new customers
- Developed strong communication network with subject leaders such as – physicians, staff members, hospital managers.
Education
MBA - Marketing & Finance
Bharata Mata Institute of Management
01.2013
B.A - English: Vocational
St. Paul's College
01.2009
Skills
- Technical Qualifications:
- Hardware & Networking (Digital Electronics, A, MCSE, CCNA)
- Proficient with MS Office applications (MS Word, MS Excel, MS PowerPoint)
Certification
Lean & Six Sigma Yellow Belt Certified
ADDITIONAL INFORMATION
- Achievements
- Awarded as a Best Performer for consistent performance in quarterly reviews consistently.
- Maintaining good consistency in performance ensuring quality & quantity.
Timeline
Senior Executive– Quality Assurance
Arch Global Services (India) Private Ltd. (“Arch”)
07.2025 - Current
Senior Executive– Quality Assurance
Allianz Services India
02.2020 - 06.2025
Senior Insurance Operations Specialist
Allianz Services India
04.2019 - 02.2020
Analyst
Sutherland Global Services
12.2015 - 04.2019
Online Merchandising Executive
Liberty Marketers
12.2014 - 12.2015
Mortgage consultant
Sutherland Global Services
05.2014 - 12.2014
Business Development Executive
Hearing Care Centre
02.2013 - 03.2014
B.A - English: Vocational
St. Paul's College
MBA - Marketing & Finance
Bharata Mata Institute of Management
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