STEPHY SALACE

Roles and Responsibilities

✅ Candidate Sourcing and Screening

• Source potential candidates using LinkedIn, job portals, and other hiring platforms.
• Screen resumes to match job descriptions for roles in tech, content, sales, and operations.
• Conduct initial telephonic screenings to assess candidates' fit.

✅ Interview Coordination and Recruitment Support.

• Schedule and coordinate interviews with hiring managers.
• Ensure a seamless candidate experience through regular follow-ups.
• Assist in managing the Applicant Tracking System (ATS) and recruitment database.

✅ Employer Branding & Outreach

• Post job openings on Unacademy’s career page, and external job platforms like LinkedIn and Naukri.
• Engage with potential candidates' professional networks.

✅ Pre-Hiring and Onboarding Support

• Assist in background verification and documentation for new hires.
• Coordinate pre-onboarding tasks, and facilitate smooth inductions.

✅ HR Analytics and Reporting

• Maintain recruitment dashboards, and analyze hiring trends using Darwinbox.
• Generate reports on hiring performance, and suggest process improvements.

✅ Client and Candidate Interaction:

• Client Relationship Management: Establish and maintain strong relationships with clients to understand their hiring needs and company culture.
• Candidate Sourcing and Engagement: Identify and engage potential candidates through various channels, including job boards, social media, and networking events.

✅ Recruitment Process Management:

• Job Analysis and Requirement Gathering: Work with clients to define job requirements and create detailed job descriptions.

Candidate Screening: Conduct initial screenings and assessments to ensure candidates meet the client's criteria.

• Interview Coordination: Schedule and manage interviews between clients and candidates, including preparing both parties.

✅ Claims Decision-Making: Approve or deny payments based on strict criteria, ensuring accuracy, and fairness.
Process insurance applications, endorsements, and cancellations efficiently for a UK-based business.
✅ Data-Driven Insights: Analyze claims data to identify trends, detect fraud, and improve operations.

✅ Customer Service: Address and resolve customer inquiries and issues related to policies and claims.

✅ Healthcare and Insurance Expertise: Review medical records, and apply knowledge to make accurate claim assessments.

✅ Team Collaboration: Coordinate with underwriters and claims teams for effective policy processing.

✅ Reporting and Analysis: Generate visual reports and analyze data to track trends and support decision-making.

✅ Data Management: Use Excel and other tools to maintain accurate records, and monitor metrics.

✅ Effective Communication: Clearly present findings to team members and management to aid in decision-making.

✅ Understanding Customer Journey: Learn how customers interact with the service or product.

✅ Identifying Gaps and Recommending Solutions: Spot issues in processes and suggest improvements.

✅ Problem Solving: Resolve issues and find effective solutions.

✅ Deep Understanding: Gain a thorough understanding of the consumer journey and process efficiencies.

✅ Time Management: Effectively manage time to prioritize and complete tasks.

✅ Communication Skills: Communicate clearly and effectively with others.