STEVE BREWER
Fort Wayne
Summary
Human Resources and operations professional with 20+ years of leadership experience supporting workforce development, talent acquisition, employee relations, organizational effectiveness, and training initiatives within complex organizations. Proven ability to build trusted relationships with leaders and employees, support business objectives through strategic HR practices, and drive operational improvements. Experienced in talent reviews, leadership coaching, onboarding, workforce planning, compliance, and cross-functional collaboration. Adept at facilitating training, improving team performance, and supporting organizational change initiatives in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Credit and Collections Analyst
Franklin Electric
11.2025 - Current
- Analyze customer creditworthiness through review of financial statements, payment histories, and credit reports to minimize organizational risk and establish appropriate credit limits.
- Manage a portfolio of commercial accounts while proactively monitoring aging reports and reducing delinquency through strategic collection efforts.
- Partner with sales and customer service teams to resolve billing disputes, improve customer satisfaction, and protect company cash flow.
- Negotiate payment plans and settlements while maintaining positive customer relationships and supporting business objectives.
- Ensure compliance with company policies and applicable financial regulations in all collection activities.
- Conduct risk assessments on new and existing customers to support sound business decision-making.
Business Teacher
Fort Wayne Community Schools
03.2023 - 11.2025
- Mentored and coached students on academic achievement, career readiness, leadership development, and professional growth.
- Facilitated classroom instruction and group activities focused on business concepts, collaboration, communication, and critical thinking.
- Developed and delivered engaging training materials and presentations tailored to diverse learning styles.
- Guided students through performance improvement by assessing skill gaps and implementing targeted development strategies.
- Fostered a positive and inclusive learning environment that promoted accountability, teamwork, and continuous improvement.
- Collaborated with school leadership and staff to support student engagement initiatives and organizational goals.
Customer Service Account Representative
AEP
01.2023 - 08.2023
- Provided customer support and account resolution services while maintaining professionalism and delivering high-quality customer experience.
- Resolved customer concerns related to billing, account maintenance, payment arrangements, and service inquiries in a fast-paced environment.
- Applied effective communication and conflict resolution skills to de-escalate issues and maintain positive customer relationships.
- Collaborated with internal departments to ensure timely issue resolution and adherence to company policies and procedures.
- Maintained accurate account documentation and ensured compliance with organizational standards and regulatory requirements.
- Demonstrated adaptability and critical thinking skills while supporting customers through complex account situations.
Human Resources Business Partner
United States Navy
02.2003 - 02.2023
- Partnered with leadership to support workforce planning, organizational effectiveness, talent acquisition, employee engagement, and operational readiness initiatives across multiple departments.
- Built trusted relationships with leaders, managers, and employees while serving as a strategic advisor on employee relations, performance management, coaching, and workforce development matters.
- Managed full-cycle recruiting operations, including sourcing, interviewing, onboarding, workforce planning, and talent pipeline development to meet organizational staffing goals.
- Led and mentored recruiting teams, improving hiring processes, increasing operational efficiency, and fostering a high-performance culture.
- Facilitated training programs, onboarding sessions, leadership development workshops, and team-building initiatives to improve employee performance and engagement.
- Supported organizational restructuring and operational change initiatives while ensuring alignment with strategic objectives and workforce requirements.
- Assisted leadership with performance evaluations, employee development planning, and succession planning activities.
- Collaborated cross-functionally with operations, leadership, and support teams to resolve workforce challenges and execute organizational initiatives.
- Managed employee relations matters by addressing workplace concerns, promoting positive communication, and supporting conflict resolution efforts.
- Ensured compliance with organizational policies, safety regulations, and federal employment standards while maintaining accurate personnel and operational documentation.
- Prepared reports, presentations, workforce analysis, and operational updates for senior leadership to support informed decision-making.
- Coordinated project operations involving engineers, contractors, and government personnel while ensuring compliance with timelines, budgets, and safety standards.
- Conducted risk assessments and implemented mitigation strategies that improved operational effectiveness and reduced workplace incidents.
- Represented the organization at conferences, recruiting events, and community engagements to strengthen partnerships and expand organizational outreach.
Education
Bachelor of Science - Business & Sports Management
Southern New Hampshire University
01-2020
Skills
- Human Resources Business Partnership
- Employee Relations & Conflict Resolution
- Talent Acquisition & Workforce Planning
- Leadership Coaching & Development
- Organizational Development & Change Management
- Performance Management
- Training Facilitation & Team Building
- Talent Reviews & Succession Planning
- HR Compliance
- Cross-Functional Collaboration
- Strategic Planning & Operations
- Risk Assessment & Regulatory Compliance
- Project Management
- Communication & Relationship Building
Timeline
Credit and Collections Analyst
Franklin Electric
11.2025 - Current
Business Teacher
Fort Wayne Community Schools
03.2023 - 11.2025
Customer Service Account Representative
AEP
01.2023 - 08.2023
Human Resources Business Partner
United States Navy
02.2003 - 02.2023
Bachelor of Science - Business & Sports Management
Southern New Hampshire University