Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Steve  Johnson
Open To Work

Steve Johnson

Team Leader
Delhi

Work Preference

Desired Job Title

Team LeaderTechnical Support SpecialistVISA OFFICER

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Delhi, INMumbai, MH
Open to relocation: Yes

Salary Range

60000/yr - 200000/yr

Important To Me

Career advancementHealthcare benefitsPersonal development programs

Summary

Results-driven team leader recognized for optimizing workflows and enhancing productivity. Strong skills in problem-solving and customer service, effectively facilitating team discussions to drive collaborative success.

Overview

6
6
years of professional experience

Work History

Team Leader

Teleperformance (Airbnb)
Gurgoan
09.2023 - Current
  • Achieved recognition as best team leader for outstanding performance.
  • Oversaw daily operations to optimize workflows and maintain high productivity levels.
  • Facilitated team meetings to collaboratively address goals and solve challenges.
  • Advanced to leadership position due to demonstrated work ethic and commitment to customer service.

Technical Support Specialist

Telus
Noida
03.2021 - 06.2023
  • Provided first-level support through inbound calls, resolving issues with service equipment and customer accounts.
  • Diagnosed technical issues and implemented troubleshooting solutions to resolve customer concerns.
  • Guided customers in optimal use of Telus products and services to enhance user experience.

VISA OFFICER

VFS Global Pvt Ltd.
New Delhi
12.2019 - 06.2020
  • Processed visa applications for Germany and Canada, ensuring compliance and timely approvals.
  • Maintained current knowledge of visa policies and procedures to support accurate application processing.
  • Coordinated with embassies to clarify standards and streamline documentation processes.

Education

Japanese Language -

Asahi Japanese Language School
New Delhi
08-2019

Diploma in Management Studies -

YMCA New Delhi
New Delhi
03-2019

AVB Public School
New Delhi
03-2018

Skills

  • Conflict resolution
  • Decision making
  • Performance management
  • Evaluating employee work
  • People management
  • Expectation setting

Languages

Japanese
Intermediate (B1)
B1

Accomplishments

  • Best Team Leader

Timeline

Team Leader

Teleperformance (Airbnb)
09.2023 - Current

Technical Support Specialist

Telus
03.2021 - 06.2023

VISA OFFICER

VFS Global Pvt Ltd.
12.2019 - 06.2020

Japanese Language -

Asahi Japanese Language School

Diploma in Management Studies -

YMCA New Delhi

AVB Public School
Steve JohnsonTeam Leader