Steven Buckel
Carmel
Summary
Dynamic team leader with expertise in training, inventory management, and customer service. Proven track record of enhancing team performance and operational efficiency while ensuring compliance with policies.
Overview
14
14
years of professional experience
Work History
Team Leader
Whole Foods Market Inc
Indianapolis
04.2019 - 06.2026
- Led team in daily operations, ensuring compliance with store policies and procedures.
- Trained new employees on customer service standards and product knowledge.
- Managed inventory levels, coordinating timely stock replenishment processes.
- Facilitated team meetings to enhance communication and workflow efficiency.
- Provided effective resolution for customer inquiries and complaints.
- Oversaw merchandising standards to improve product visibility and appeal.
- Implemented training programs to develop staff skills and competencies.
- Collaborated with management on strategic initiatives for store enhancement.
Assistant Store Manager
Kroger
Fort Collins, Fort Wayne IN
08.2012 - 04.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and supervised team members on customer service standards.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Implemented inventory control procedures to maintain stock levels.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Education
High School Diploma -
Bishop Dwenger High School
Fort Wayne06-1990
Skills
- Team leadership and coaching
- Staff training and development
- Overseeing daily activities
- Leading team meetings
- Evaluating employee performance
- Budget management
- Financial analysis
- Workflow optimization
- Inventory management
- Customer resolution and relationship management
- Visual merchandising
- Problem solving and conflict resolution
- Safety processes and procedures
- Effective communication
- Overtime management
Timeline
Team Leader
Whole Foods Market Inc
04.2019 - 06.2026
Assistant Store Manager
Kroger
08.2012 - 04.2019
High School Diploma -
Bishop Dwenger High School