Steven Emedi
North Judson
Summary
Results-driven Logistics Operations Supervisor with a proven track record in operational efficiency and customer relationship management. Expertise in overseeing logistics operations, ensuring timely deliveries while maintaining compliance with industry regulations. Also have experience in data analysis, Have contributed significantly to business growth and efficiency by identifying operational bottlenecks and introducing innovative solutions.
Overview
12
12
years of professional experience
Work History
Logistics Operations Supervisor
K Express, Inc
Bensenville
07.2018 - Current
- Supervised daily logistics operations to ensure timely deliveries and efficient workflows.
- Oversaw loading and unloading of trucks at warehouses; monitored truck fleet maintenance schedules.
- Monitored compliance with industry regulations and company policies in all operations.
- Collaborated with team members to resolve issues impacting logistics performance effectively.
- Implemented quality assurance procedures to ensure accuracy of orders prior to shipment.
- Established relationships with third-party carriers to facilitate transportation services when needed.
- Resolved customer service issues promptly, responding to inquiries via phone or email in a timely manner.
- Monitored and tracked shipments, ensuring timely delivery of goods to customers.
- Identified and resolved shipping and packaging errors.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Recovery Analyst
Launchpoint, Discovery Health Partners
Itasca
10.2013 - 07.2018
- Analyzed financial data to identify trends and recovery opportunities.
- Monitored industry regulations to ensure adherence in recovery processes.
- Prepared reports summarizing recovery activities for management review.
- Reviewed and updated customer data in order to improve recovery processes.
- Collaborated with other analysts in order to develop more efficient procedures for recovering data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education
Associate of Science - General Studies
William Rainey Harper College
Palatine, IL05-2008
High School Diploma -
Barrington High School
Barrington, ILSkills
- Operational efficiency
- Attention to details
- Troubleshoot service issues
- Purchasing Freight Sales & Negotiation
- Teamwork and collaboration
- Logistics Management
- Customer relationship management
- Cross-Functional Team Leadership
Timeline
Logistics Operations Supervisor
K Express, Inc
07.2018 - Current
Recovery Analyst
Launchpoint, Discovery Health Partners
10.2013 - 07.2018
Associate of Science - General Studies
William Rainey Harper College
High School Diploma -
Barrington High School