Steven H. Newburg
Indianapolis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Quality Assurance Supervisor
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
- Lead, train, motivate, and develop a staff of eight Quality Assurance Inspectors in a clean manufacturing environment producing medical devices. Provide service and support for both internal and external customers. Coordinate Quality Assurance activities with Operations and Engineering. Oversee routine and non-routine inspections of raw materials, in-process materials, and finished goods to ensure compliance with internal and customer specifications. Compile and analyze data to determine and maintain quality and reliability of products. Perform internal quality audits and complete related documentation. Ensure compliance with ISO 13485:2016. Train employees and ensure compliance with OSHA regulations and Goodwill safety standards as plant safety coordinator.
Operations Analyst
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
- Provide financial and accounting analysis. Create cost reports, profitability analysis, variance tracking, and cost modeling for Packaging, Manufacturing, and Building Services. Create tools to track and evaluate operations, track non-automated billing, investigate cost variance, and propose recommendations to improve operations and financial results. Work with senior leaders to determine operational efficiency, cost controls, and pricing strategies. Lead purchasing operations and vendor analysis. Work closely with and assist other departments as needed, including Technology, Accounting, Production, Supply Chain, and Corporate Purchasing.
Warehouse Supervisor
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
- Develop and monitor supply chain strategies. Provide customer service. Lead purchasing operations, to include vendor relations, monitoring, and analysis. Facilitate production control, inventory control, shipping & receiving, transportation, and logistics. Schedule deliveries and manage fleet. Supervise 5 warehouse employees/drivers and 3 office employees. Manage safety and forklift training.
Production Supervisor
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
- Monitor and direct production in packaging and assembly manufacturing plant. Supervise and manage up to 80 employees. Responsible for setting production goals and meeting quotas. Manage safety, interviewing, hiring, training, performance discussions, and performance reviews.
Store Manager
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
- Lead Goodwill retail store (one million+ annual sales revenue) supervising up to 40 employees. Recruit and train sales floor and warehouse team members. Process donations, monitor production, and manage warehouse operations. Prioritize customer service. Merchandise and maintain sales floor. Control budget. Maximize sales.
Education
MS - Management & Leadership
Western Governors University
Salt Lake City, UT01.2025
BA - General Studies
Indiana University
Bloomington, IN01.2007
AA - General Studies
Indiana University
Bloomington, IN01.2006
BA - Management
Saint Leo University
Tampa, FL01.1994
Skills
- Corrective action planning
- Quality control management
- Auditing techniques
- Quality inspection
- Customer engagement
- Customer engagement practices
Military
1984 – 1988 United States Air Force National Security Agency Honorable Discharge
Other Experience
Teacher (Middle School; 2 years); Retail Management (8+ years); Linguist (4 years)
Timeline
Quality Assurance Supervisor
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
Operations Analyst
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
Warehouse Supervisor
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
Production Supervisor
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
Store Manager
Goodwill of Central and Southern Indiana
04.2015 - 11.2023
BA - General Studies
Indiana University
AA - General Studies
Indiana University
BA - Management
Saint Leo University
MS - Management & Leadership
Western Governors University
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