Steven Liu
Mumbai
Summary
With over 17 years of versatile experience spanning across Operations Management and HR efficiencies, I bring a wealth of expertise cultivated in diverse sectors viz.: BPO (UK Motor Insurance Claims Operations), Management Consulting, Qualitative Market Research, Legal Services Industry, and Project Consultancy. My career journey reflects a commitment to excellence, adaptability, and a knack for tackling complex challenges head-on. I thrive in dynamic environments where I can leverage my versatile skills to drive tangible results and contribute meaningfully to organizational success.
Overview
21
21
years of professional experience
Work History
Manager
GPCL Consulting Services Ltd.
07.2023 - Current
- Sourcing & Recruitment of Engineers, Key Experts for Infrastructure Projects, and Independent Consultants for Projects funded by multilateral banks across the globe
- Managing all HR activities for contractual employees and associate consultants deployed on client project(s)
- Project coordination and administration support for ongoing projects across different locations
- Executive Support for Operations (Quarterly Business Update, Business Tracker)
- Administration and maintenance of Resource Database
- Making basic changes to the company’s website and maintenance.
Assistant Operations Manager
Bharucha & Partners
02.2022 - 06.2023
- Execution of end-to-end HR operations and activities within the firm
- Preparing Information Dossiers on domestic and international companies or firms
- Assisting in Practice Development activities for Business Development and expansion
- Overall management of Interns from shortlisting for Internships to Pre-Placement Offers (PPO)
- Lateral Recruitment of Legal Practitioners
- Formatting and improvisation of Executive Presentations prepared by Partners
- Additionally, assisting in admin management activities.
Independent Consultant
Self Employed
07.2017 - 01.2022
- Worked as an Independent Consultant for various assignments, including online listing of products on major E-Commerce platforms, setting up of distributor and liaison office, product promotion, NABH Certification, sales and renting out of real estate properties.
Communications and Cultural Trainer
QX Ltd.
07.2016 - 06.2017
- Managing all Learning, Professional Development and Non-Process related training activities for the organization
- Conducting all English and Soft Skills related trainings
- Liaising with vendors for external corporate trainings
- Planning & execution of all Cultural activities within the organization
- Content management of company’s monthly Newsletter
- Maintaining and updating official blogs and daily language mailers on the intranet
- Managing the office library and other corporate memberships.
Operations Manager
Flamingo Group – A division of Omnicom India
11.2013 - 10.2014
- Development and implementation of Operations processes and efficiencies
- Development and maintenance of accounts-related office system
- Development and maintenance of other office systems
- Office infrastructure and technology management
- Project inventory, documentation and administrative support
- Supporting Directors on non-project related activities
- Admin, HR and MIS
- Providing inputs on recruitment and management of office admin team.
Project Manager
Relations at Work India Advisory Pvt. Ltd.
11.2011 - 10.2013
- End to end planning, organizing, controlling and execution of a Sourcing Project for a Dutch Company
- Preparing the Sourcing database, conducting Supplier Search and Evaluation, Product Development and Contract Management
- Acting as a liaison with current and new suppliers for Quotations and sending RFQs
- Conducting onsite pre-shipment quality inspections of finished goods
- Evaluating monthly Supplier Performance based on defined criteria by the clients.
Assistant Manager - Operations
Accenture Services Pvt. Ltd.
03.2004 - 07.2010
- Managing the offshore Claims operations for a UK based motor insurance company in Mumbai
- Leading & supervising a team of 40 claims staff
- Ensuring consistency in performance on various quality & productivity metrics
- Responsible for service levels-client driven and internal driven
- Preparing & publishing critical performance-based reports
- Ensuring the process operates under the required compliance framework & guidelines
- Minimizing attrition and liaising with various cross functional entities
- Aligning Accenture’s and client’s key vision and deliverables
- Adhering to day-to-day operational activities
- Being a part of all client conference calls and other exhaustive client interactions
- Suggesting, planning & executing process improvements and contributing towards internal & client dollar saving
- Organizing, hosting, facilitating client & all Accenture leadership visits within the process
- Conducting the induction of new joiners and assessing the training program.
Customer Service Representative
EXL Services Pvt. Ltd.
07.2003 - 03.2004
- Answering customer queries on existing motor claims for a UK based Motor Insurance Company-AVIVA
- Servicing existing 1st party indemnity claims
- Providing an end-to-end solution for vehicle repairs & inspections, recovery & redelivery, processing settlement cheques & claim closure.
Education
Bachelor of Arts in Political Science - Political Science
Scottish Church College, University of Calcutta
05.2003
I.S.C. - Commerce
Methodist High School, Kanpur
03.2000
I.C.S.E. -
St. Joseph's College, Nainital
03.1998
Languages
English
Hindi
Timeline
Manager
GPCL Consulting Services Ltd.
07.2023 - Current
Assistant Operations Manager
Bharucha & Partners
02.2022 - 06.2023
Independent Consultant
Self Employed
07.2017 - 01.2022
Communications and Cultural Trainer
QX Ltd.
07.2016 - 06.2017
Operations Manager
Flamingo Group – A division of Omnicom India
11.2013 - 10.2014
Project Manager
Relations at Work India Advisory Pvt. Ltd.
11.2011 - 10.2013
Assistant Manager - Operations
Accenture Services Pvt. Ltd.
03.2004 - 07.2010
Customer Service Representative
EXL Services Pvt. Ltd.
07.2003 - 03.2004
Bachelor of Arts in Political Science - Political Science
Scottish Church College, University of Calcutta
I.S.C. - Commerce
Methodist High School, Kanpur
I.C.S.E. -
St. Joseph's College, Nainital
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