STEVEN MASCARENHAS
THANE
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Sales Executive
GKB VISION PVT LTD
MUMBAI
11.2023 - Current
- Created innovative sales tactics tailored for customer requirements
- Delivered technical assistance in product demos at client venues
- Created pricing models ensuring market competitiveness and profitability
- Implemented processes for cross-selling products or services based on customer needs.
- Provided detailed and accurate sales forecasts to senior management.
- Ensured compliance with sales policies, practices, and legal requirements.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Sales Executive
Carl Zeiss India Bangalore Pvt Ltd
Thane
01.2022 - 11.2023
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analyzed past sales data and team performance to develop realistic sales goals
- Created and implemented successful sales campaigns to drive leads and increase sales
- Developed and implemented account management plans to establish customer satisfaction
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Back Office Executive
Ventura Securities Pvt ltd
Thane
05.2021 - 12.2021
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Cash Margin.
- DPC7U File Uploading.
- Shares pickup from beneficiary (MARGIN) account and generate file to further load in SPEED-e
- Cash Activity Generating
- Pointer Holding
- Period Outstanding Report
- Margin Pledge.( e-SPEED)
- Retention Process
- Preparing MIS report for HOD
- Maintaining Data
- Providing BSE trade files and circulars for dealers and HOD’s
- Mentoring/Training new joinee.
- Corporation with clients on alternate basis
- Email Management.
- Maintained inventory for back-office supplies, computers and work-stations
- Developed and updated calendars to schedule team and customer meetings
- Completed special projects through planning, guidance and tracking metrics
- Liaised with vendors to plan and schedule services
- Supervised processing of orders, order tracking and delivery of goods
- Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis
- Worked with IT department to address technology issues and shortfalls
- Ordered office supplies and maintained supplier contacts in database
Dispatch Assistant
Carl Zeiss India Bangalore Pvt Ltd
Thane
08.2017 - 12.2020
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Maintained updated and detailed records of calls in physical and electronic database
- Generated reports to track deliveries and maintain proper records and documentation
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Processed invoices and payments for dispatched orders to provide proof of transaction
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
- Analyzed customer feedback and provided solutions to improve customer service
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
- Closely monitored dispatch board to triage and prioritize over 50 daily calls
Office Assistant
Wavikar Eye Institute
Thane
07.2014 - 06.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Conducted research to assist with routine tasks and special projects.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Education
M.COM IN BUSINESS MANAGEMENT - COM
GR PATIL COLLEGE & COMMERCE AND SCIENCE
Thane 04-2022
B.COM -
GR PATIL COLLEGE & COMMERCE AND SCIENCE
Thane03-2021
High School Diploma -
St John The Baptist School N Junior College
Thane High School Diploma -
St John The Baptist School N Junior College
Thane Skills
- Product Marketing
- Detail-Oriented Cash Handling
- Customer Acquisition Strategies
- Effective Schedule Management
- Efficiency Improvement
- Team Support
- Goal Setting and Tracking
- Order Coordination
- Data Interpretation
- System Proficiency
Languages
- English
- Hindi
- Marathi
Timeline
Sales Executive
GKB VISION PVT LTD
11.2023 - Current
Sales Executive
Carl Zeiss India Bangalore Pvt Ltd
01.2022 - 11.2023
Back Office Executive
Ventura Securities Pvt ltd
05.2021 - 12.2021
Dispatch Assistant
Carl Zeiss India Bangalore Pvt Ltd
08.2017 - 12.2020
Office Assistant
Wavikar Eye Institute
07.2014 - 06.2017
M.COM IN BUSINESS MANAGEMENT - COM
GR PATIL COLLEGE & COMMERCE AND SCIENCE
B.COM -
GR PATIL COLLEGE & COMMERCE AND SCIENCE
High School Diploma -
St John The Baptist School N Junior College
High School Diploma -
St John The Baptist School N Junior College
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