Steven Slyconish
Crown Point
Summary
Experienced customer service representative and data entry specialist looking to re-enter the workforce after pursuing a personal entrepreneurial endeavor. Skilled in data entry and management, IT and technical support, and customer relations. Looking for an opportunity to add to current skill sets with upward mobility and growth.
Overview
10
10
years of professional experience
Work History
Mobile Expert
OSL Retail Services
2024.04 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Content Creator
Twitch Interactive LLC
2018.01 - Current
- Identified target markets for tutorial and video content, tailored materials to consumers requests, managed direct communications with end users.
- Created and produced content across multiple web platforms using Adobe Suite, Open Broadcast Software and other various streaming and content creation software.
- Developed original content using social listening and independent sources.
- Created dynamic graphics and pieces to increase website and social media traffic.
Premises Technician
AT&T
2022.07 - 2022.10
- Responsible for performing all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings, including CPE and inside wire.
- Installed and rearranged inside wire for IPTV, VoIP and high speed internet/DSL services on the network.
- Maintained a professional manner while working to understand and meet customer’s needs.
- Performed inspections on CPE and takes actions based on the results of such inspections to ensure services are working properly
- Performed other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers.
- Maintained company vehicle and company equipment.
- Installed and configured new devices and system components.
Acuity Agent
Accenture
2021.07 - 2022.04
- Placed outbound 15-minute appointments with claimants for issues on their accounts and other various unemployment issues.
- Managed schedule spreadsheet via internal software provided by Accenture.
- Worked on various small projects for the State of Michigan Unemployment.
- Lead daily meetings and training sessions via Microsoft Teams.
Customer Service Representative
Accenture
2021.03 - 2021.07
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered.
- Provided primary customer support to internal and external customers.
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
- Taking inbound calls from unemployment claimants via phone or chat platform. Answering general questions regarding programs/processes of unemployment.
Donor Coordinator
CSL Plasma
2017.02 - 2018.10
- Collected, entered, and managed donor data according to state and federal guidelines.
- Managed registration process from communicating pertinent health information to performing initial screening process.
- Facilitated communications between donors, recipients and site personnel throughout donation process.
- Maintained updated trackers of applicants, record requests and in-progress donations.
- Maintained calm demeanor during stressful situations to achieve objectives.
Customer Care Representative
The Times Of Northwest Indiana
2016.01 - 2016.11
- Assist in the growth of circulation through inbound and outbound retention efforts.
- Provide customer service to all external and internal properties and their customers.
- Gather accurate and informative feedback in a timely manner.
- Follow up on service opportunities.
- Utilize necessary forms, procedures, and computer systems.
- Input retention data accurately from outside vendor companies.
- Performed tasks or requests made by direct supervisor or department
manager directly related to customer retention and satisfaction. - Obtained weekly and monthly goals.
- Promptly answered phones during scheduled business hours as mandated by corporate.
- Made outbound calls daily for retention purposes.
- Handled payment issues accurately and efficiently.
- Increased customer saves and upgrades.
- Participated in the direct debit conversion program.
Technical Support Representative
Cox Communications
2014.01 - 2015.03
- Provided tier 1 help desk support to Cox Communication supported hotels in Las Vegas.
- Diagnosed and troubleshot internet connectivity issues for Windows and iOS-based laptops,Android,iOS based
tablets, and Android,iOS, or Windows based cellular devices Utilized Remedy ticketing system to document and
escalate customer issues as necessary. - Provided customer support on internet and other technical issues to inquiring hotel guests.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Followed up with clients to ensure optimal customer satisfaction.
- Maintained high departmental standards for quality and productivity metrics.
- Compiled and accurately entered electronic data.
IT Technician
CVS Health
2014.10 - 2014.11
- Emailed over 4,000 CVS corporate employees via Microsoft Outlook to have their VPN tokens replenished.
- Bagged tokens to be shipped out to their destinations.
Completed spreadsheets to keep track of shipping via Microsoft Excel and sent out packages via UPS and USPS. - Cleaned and reformatted CVS company computers with new software and operating systems.
- Enthusiastically participated in job-related training.
Reviewed technical documentation and procedures. - Maintained and updated customer service database.
Compiled and accurately entered electronic data. - Worked closely with team members to meet or exceed all customer service requirements
Education
Bachelor of Arts - Music Production
Full Sail University
Winter Park, FL06.2015
High School Diploma -
Crown Point High School
Crown Point, IN06.2008
Skills
- Quick Learner
- Advanced Computer and Technical Skills
- Organization
- Communication
- Filing & Data Entry
- Data Base Management
- Client Management
- Customer Service
- Microsoft Office Proficient
- Goal-Orientated
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Microsoft Office
- Precision and Accuracy
- Adaptability and Flexibility
- Database Maintenance
Accomplishments
- Experienced customer service representative and data entry specialist looking to re-enter the workforce after pursuing a personal entrepreneurial endeavor.
- Skilled in data entry and management, IT and technical support, and customer relations.
- Looking for an opportunity to add to current skill sets with upward mobility and growth.
Timeline
Mobile Expert
OSL Retail Services
2024.04 - Current
Premises Technician
AT&T
2022.07 - 2022.10
Acuity Agent
Accenture
2021.07 - 2022.04
Customer Service Representative
Accenture
2021.03 - 2021.07
Content Creator
Twitch Interactive LLC
2018.01 - Current
Donor Coordinator
CSL Plasma
2017.02 - 2018.10
Customer Care Representative
The Times Of Northwest Indiana
2016.01 - 2016.11
IT Technician
CVS Health
2014.10 - 2014.11
Technical Support Representative
Cox Communications
2014.01 - 2015.03
Bachelor of Arts - Music Production
Full Sail University
High School Diploma -
Crown Point High School
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