Steven Tuggle
Fort Wayne
Summary
Network Field Engineer with a strong focus on network troubleshooting, installation, and configuration. Proven ability to enhance network performance through effective problem-solving and attention to detail.
Overview
37
37
years of professional experience
Work History
Network Field Engineer
Verizon Wireless
Fort Wayne
2022.06 - Current
- Installed and configured network devices across multiple locations.
- Assisted with troubleshooting of client network connectivity issues.
- Configured, maintained, and monitored routers, switches, and firewalls.
- Replaced faulty network hardware components to enhance performance.
- Implemented and validated networking services according to solution designs.
- Installed and maintained cellular network equipment and infrastructure.
- Assisted in the implementation of new technologies within the network.
- Assisted in troubleshooting of hardware and software issues at the tower site.
- Managed maintenance and repairs for assigned towers.
Network Technician
Indiana (Intelligent) Fiber Network
Fort Wayne
2015.06 - 2022.06
- Installed and maintained telecommunications equipment for reliable network performance.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Installed network interface devices and rearranged inside wiring.
- Troubleshot network issues to identify root causes of problems.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Conducted site surveys to determine the best placement of telecommunications equipment.
Field Engineer
Zayo Group
Fort Wayne
2012.07 - 2015.06
- Installed and configured network devices in various locations.
- Assisted in troubleshooting network connectivity issues for clients.
- Conducted site surveys to assess network requirements and conditions.
- Configured, maintained and monitored network equipment such as routers, switches and firewalls.
Network Assurance Engineer
CenturyTel
Warsaw
2011.06 - 2012.07
- Checked new equipment installations with acceptance testing.
- Developed methods and procedures to improve the efficiency of the central office technician team.
- Performed routine inspections of the telecommunications system to ensure optimal performance.
Network Field Technician
KMC Telecom (CenturyTel) (Zayo Group)
Fort Wayne
1998.09 - 2011.06
- Performed BRCS translations in the Lucent 5ESS switch.
- Installed and maintained Lucent SONET equipment.
- Installed, tested, and turned up customers' phone and internet services.
- Maintained Lucent DACS IV, Lucent DACS II, and Lucent 5ESS in a central office environment.
- Performed OTDR shots to troubleshoot fiber breaks in the backbone ring.
- Used T-Berd equipment to test DS-0, DS-1, and DS-3 circuits.
Network Performance Techincian
GTE
Fort Wayne
1998.02 - 1998.09
- Tested new circuits for the field installers.
- Managed nightly network upgrades.
- Trained technicians in other states on new transmission equipment.
Field Technician
Teleport Communications Group
Pittsburgh & Indianapolis
1995.06 - 1998.02
- Installed, tested, and turned up Lucent OC-3, OC-12, and OC-48 SONET systems.
- Installed telecommunication equipment at customers' locations.
- Tested customers' circuits using a T-Berd 107A.
HVAC Technician
United States Marine Corps
Cherry Point
1988.08 - 1992.08
Education
Associate Degree in Specialized Technologies - Electrical, Electronics And Communications Engineering
Penn Technical Institute
Pittsburgh, PA1995-06
Skills
- Network troubleshooting and optimization
- Router and switching configuration
- Firewall and security management
- Cellular and fiber optic installation
- Telecommunications maintenance
- Effective communication skills
- Time management strategies
- Site survey assessment and planning
- Equipment upgrade management
Timeline
Network Field Engineer
Verizon Wireless
2022.06 - Current
Network Technician
Indiana (Intelligent) Fiber Network
2015.06 - 2022.06
Field Engineer
Zayo Group
2012.07 - 2015.06
Network Assurance Engineer
CenturyTel
2011.06 - 2012.07
Network Field Technician
KMC Telecom (CenturyTel) (Zayo Group)
1998.09 - 2011.06
Network Performance Techincian
GTE
1998.02 - 1998.09
Field Technician
Teleport Communications Group
1995.06 - 1998.02
HVAC Technician
United States Marine Corps
1988.08 - 1992.08
Associate Degree in Specialized Technologies - Electrical, Electronics And Communications Engineering
Penn Technical Institute