Stevenson Salunii Th
Chennai
Summary
Experienced customer service and risk management professional with a proven track record of successful management and leadership. Committed to enhancing the customer experience through reliable product education and timely assistance. Passionate and personable individual thriving on working with people, fostering long-lasting relationships, and cultivating product loyalty.
Overview
7
7
years of professional experience
Work History
Content Risk Management
Amazon
09.2022 - Current
Conduct thorough reviews of books for content risk management prior to publication on Amazon, ensuring all information is accurate and compliant.
Tech Support Engineer
CSS Corp.
10.2021 - 05.2022
Assist customers with technical issues by providing accurate information and effective troubleshooting, ensuring timely resolution of device-related problems.
Customer Associate
Sutherland Global Services Inc.
08.2017 - 06.2020
Verify product details and updates on Amazon from third-party sellers to ensure accurate information. Conduct a thorough analysis of product specifications for items sold on the platform to prevent negative customer experiences.
Education
Bachelor of Engineering (B.E) -
Alpha College of Engineering
01.2017
H.S.S - undefined
Don Bosco Hr. Sec. School
01.2013
S.S.L.C - undefined
Don Bosco High School
01.2011
Skills
- Solid organizational skills with a demonstrated ability to juggle priorities
- Strong personality, proven leadership, analytical and conceptual thinking
- Technical expertise and an understanding of the impact of technology; MS Office applications such as Excel, Word, and Outlook
- Ability to manage a varied workload to deadlines without compromising quality
- Considerable knowledge and understanding of the principals of programme management
- Able to work collaboratively with others to form strong positive working relationships with colleagues, clients, and contractors
Curriculum vitae - roles and responsibilities
- Monitoring and Logging tickets for customer reported issues through E-Mail.
- Follow up with customers to ensure issue has been resolved.
- Communicate with customers to ensure product understanding, answer questions, and facilitate conflict resolution.
- Event management for the tickets, following up with internal teams, customers, and vendors.
- Responsible in meeting resolution SLA.
- Check fraudulent activity for the account.
- Analyzed account activity and made informed decisions in accordance with company policies.
- Worked as team leader in guiding the team effectively.
- Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service.
Languages known
English
Mother name
Y Chasiiru
Hobbies and Interests
- Listening to Music
- Playing Football & Basketball
- Hiking
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge
Personal Information
- Father's Name: S Thaisii
- Date of Birth: 01/13/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Christian
Timeline
Content Risk Management
Amazon
09.2022 - Current
Tech Support Engineer
CSS Corp.
10.2021 - 05.2022
Customer Associate
Sutherland Global Services Inc.
08.2017 - 06.2020
Bachelor of Engineering (B.E) -
Alpha College of Engineering
H.S.S - undefined
Don Bosco Hr. Sec. School
S.S.L.C - undefined
Don Bosco High School
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