Stewart D'mello

• Developed and implemented administrative procedures to maximize efficiency.
• Created and maintained filing systems for employee records, financial reports, and other documents.
• Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
• Coordinated with executive staff to ensure deadlines were met in a timely manner.
• Organized meetings between executives and outside vendors or clients.
• Oversaw the maintenance of office equipment, supplies, and facilities.
• Provided support to departmental managers in the development of project plans and initiatives.
• Interpreted company policies and procedures for employees at all levels of the organization.
• Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
• Researched potential vendors to identify cost savings opportunities related to office supplies or services.
• Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
• Reviewed contracts prior to signing them in order to protect the interests of the organization.
• Monitored department budgets by tracking expenses against allocated funds.
• Monitored office inventory to maintain supply levels.
• Directed and oversaw office personnel activities.
• Managed purchase requisitions and approvals for all department equipment and supplies.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Managing Facility Team, Housekeeping, Office Boys, Pantry Boys, Drivers & Technical Staff

• Prepared weekly employee work schedules to meet operational needs
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Executed record filing system to improve document organization and management
• Managing Office Events, Cafeteria & Pantry Operations
• Drafted agendas, recorded minutes and generated documents to facilitate meetings
• Recorded expenses and maintained accounting records

• Organized banquet storage and surrounding areas to facilitate access to products and materials
• Delegated tasks to staff members to maximize production under tight deadlines
• Oversaw timeliness and quality of food delivery at high-volume events
• Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss
• Provided exceptional service to guests by immediately addressing needs and requests
• Hired, trained and scheduled staff to maintain adequate coverage for successful operations
• Interpreted instructions to schedule and set up events to client specifications
• Directed and managed banquet functions for 5000-person event
• Set up and broke down conference and banquet rooms to meet facility standards and specifications
• Supervised and mentored kitchen and serving staff
• Liaised with venue management to monitor logistics and timelines
• Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions
• Maintained clear and easy access to exits and fire lanes to prepare for emergencies
• Followed safety procedures and incorporated safety equipment to reduce injury and loss
• Liaised with catering department about event changes and implemented requested adjustments
• Managed budgeting and invoicing for both large and small-scale events
• Performed cost-benefit analysis for corporate and social events
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
• Created and managed accurate occupancy forecasts and budgets
• Evaluated and promptly resolved lodging facility operational issues
• Established and upheld high standards, promoting great customer service and assistance to guests
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
• Oversaw day-to-day operations 240-room hotel with staff of 180 employees
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
• Planned and executed marketing activities to improve property brand and increase revenue
• Fostered safe lodging environment with reliable and effective security services
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships
• Greeted and assisted guests by gathering information pertaining to reservations or requests
• Implemented successful strategies to increase customer satisfaction
• Developed and implemented promotional strategies to increase occupancy
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
• Assisted with development and distribution of marketing materials for facility
• Hired and trained new employees, demonstrating best methods for serving clients and guests

• Worked as Banquet Manager at VITS Mumbai, well equipped beautiful Banquet halls can accommodate 1000 pax to 350 pax suitable for conference and various types of dinner functions
• Leading teams of Captains, Stewards, Trainees
• Solely responsible and used to manage day to day banquet operation
• Successfully achieved all revenue targets for the year of 2011 to 2012, and banquet become the most profitable outlet among all the F&B outlets
• Responsible for banquet sales office, planning strategies, generating all kinds of reports etc
• Preparing annual departmental budget
• Dealing with the Corporate & FIT clients for business
• Studying the present & forecasting the future market trends for hotel sales
• Deal with various clients and negotiate
• Send quotations to clients for various functions
• To make MIS reports and budget

• Leading team of Captains, stewards and trainees
• Used to manage daily restaurant operation
• Ensure best service to the guest
• Responsible for departmental inventory
• Conducted staff training and worked to keep staff motivation level high

• Managing Sun TV Mumbai Office of 250+ employees.
• Assisting in daily operations.
• Managed accounts payable and receivable to gain a better sense of overall financial stability and liquidity.

Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.

Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff and Visitors.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
• Managing Office Events, Cafeteria, and Pantry Operations.
• Maintaining AMC of office equipment.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managing travel arrangements and hotel bookings for senior management, celebrities, and employees.
• Managing Facility, Housekeeping, Office staff, Drivers.