Years of professional experience
STUTI KUMAR
Human Resources Professional
Lucknow,Uttar Pradesh
Summary
Conscientious and compassionate human resources professional having 8+ year career, with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
2
2
Years of Freelancer experience
Work History
Human Resources Manager
Centurion Defence Academy
Lucknow
10.2022 - Current
- Recruited new employees and built relationships, driving visibility.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Scheduled meetings with employees to address concerns and grievances.
- Held exit interviews and documented information discussed with employees.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Organized employee directories and updated individual contact information.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Handled employee discipline and termination to address policy infractions.
Manager - Training and HR
Novena Enterprises Pvt. Ltd. (NETRATE)
Lucknow
02.2022 - 07.2022
- Designed training schedules for new and existing employees.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Analyzed training needs to develop new programs or modify and improve existing.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Developed employee orientation and training programs for new hires.
- Suggested promotions and wage increases according to employee performance.
- Handled employee discipline and termination to address policy infractions.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Assisted in development of employee assessments to measure training value.
Non - IT Recruiter
Freelance
Lucknow
07.2020 - 02.2022
- Interviewed candidates using different interview methods and approaches.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Wrote and posted job descriptions
- Cultivated in-depth understanding of industry trends and hiring desires.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Contacted job applicants to inform of application status.
Assistant Manager- HR
R. K. Engineers Sales Ltd.
Lucknow
05.2017 - 09.2019
- Delivered employee orientation sessions detailing company policies, job descriptions and milestones.
- Assisted with administration of staff compensation plans.
- Maintained database by entering and updating information for personnel's.
- Managed employee types benefits.
- Aligned HR policies with federal and local regulations.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Created and implemented employee retention strategies.
- Helped with employee transfers and referrals.
Corporate HR
S. Enterprises Pvt. Ltd.
Lucknow
07.2014 - 06.2015
- Worked with department managers to assess needs.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Guided startup and management of HR operations, systems and programs for new location within company.
- Devised training programs for new and existing employees.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
Sr. Executive Admin & HR
I.G.E.H.R.C
Lucknow
03.2012 - 05.2014
- Worked with department managers to assess needs.
- Organized and maintained records to facilitate programs, events and activities.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Supervised HR Department employees by directing activities and monitoring performance.
- Developed job descriptions using targeted keywords and published job openings on company website and job boards.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of email inquiries.
- Organized and coordinated conferences and monthly meetings.
Administrative Assistant
Abbee Fill Consumables & Peripherals Pvt Ltd
Lucknow
01.2010 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Customer Relationship Executive
Eureka Forbes Ltd.
Lucknow
01.2006 - 11.2006
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Kept accurate records to document customer service actions and discussions.
- Assisted customer service representatives in troubleshooting orders requiring special handling.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Created scorecards per customer service representative to gauge progress and improve satisfaction and service outcomes.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
MBA -
U.P. Technical University
Ghaziabad 02.2007 - 07.2009
Bachelor in Commerce -
University of Lucknow
Lucknow 01.2004 - 06.2007
Higher Secondary School(12th) -
Lucknow Public College
Lucknow 04.2003 - 03.2004
Secondary School (10th) -
Christ Church College (S. C. Convent College)
Lucknow 04.2001 - 03.2002
Skills
Employee Onboarding
Recruitment and Hiring
New Employee Orientation
Payroll Administration
Recordkeeping
Equal opportunities facilitation
Staff Management & Employee Relations
Training Development
Legal Compliance
Timeline
Human Resources Manager
Centurion Defence Academy
10.2022 - Current
Manager - Training and HR
Novena Enterprises Pvt. Ltd. (NETRATE)
02.2022 - 07.2022
Non - IT Recruiter
Freelance
07.2020 - 02.2022
Assistant Manager- HR
R. K. Engineers Sales Ltd.
05.2017 - 09.2019
Corporate HR
S. Enterprises Pvt. Ltd.
07.2014 - 06.2015
Sr. Executive Admin & HR
I.G.E.H.R.C
03.2012 - 05.2014
Administrative Assistant
Abbee Fill Consumables & Peripherals Pvt Ltd
01.2010 - 10.2011
MBA -
U.P. Technical University
02.2007 - 07.2009
Customer Relationship Executive
Eureka Forbes Ltd.
01.2006 - 11.2006
Bachelor in Commerce -
University of Lucknow
01.2004 - 06.2007
Higher Secondary School(12th) -
Lucknow Public College
04.2003 - 03.2004
Secondary School (10th) -
Christ Church College (S. C. Convent College)
04.2001 - 03.2002
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