Stuti Nath
Platform Support Specialist
Bangalore
Summary
Dedicated professional with an MBA and having the history of meeting company's goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Platform Support Specialist
Jobbatical
Tallinn
08.2024 - 05.2025
- Helped execute Jobbatical's platform standardization and setup processes, focused on increasing operational efficiency and enhancing user experience for clients and talents.
- Supported seamless experience for internal teams (Revenue, Finance) and agents.
- Managed knowledge sharing on platform features to maximize adoption and understanding across various teams.
- Developed and delivered relevant content tailored to different teams and roles, followed up to ensure adoption and usage.
- Designed and optimized platform setup and partner workflows across multiple territories.
- Maintained accurate and updated platform activity information.
- Supported the Platform Setup Team with cross-functional tasks.
Operations Assistant
Ace Pro Services Pvt Ltd
10.2023 - 07.2024
- Managed administrative staff workflow and trained new hires on office procedures and policies.
- Planned routine operations and special projects under direction of operations manager.
- Liaised with senior management to introduce new processes and technologies.
- Coordinated and managed project tasks to support project delivery within established budgets and timelines.
- Cultivated partnerships with business leaders to coordinate and plan strategic solutions in sales and service initiatives.
- Cultivated strong client rapport with consistent follow-ups through email, telephone and in-person communication.
- Negotiated contracts with outside providers to optimise customer service and minimise costs.
- Prepared agendas for monthly staff meetings and worked with administrative assistant to coordinate scheduling.
- Collaborated with company legal counsel to review and revise contracts and address compliance issues.
- Sat in on meetings, hearings and conferences to document activities.
- Trained and mentored junior administrative team members in procedures.
- Took messages from clients and relayed them to relevant staff promptly.
Customer Operations Specialist
Papaya Global
01.2023 - 06.2023
- I worked cross-functionally to improve the performance of the team.
- I helped the global team with the payments of their different clients for both EOR and Payroll services.
- I also helped the team to improve their Business Process by re-structuring the methods of performing any task.
- I also helped the team by improving or reducing the TAT to complete any BP from 3 days to 24 hours.
- I helped the team to understand how to mend the Business Processes so that the team can perform better globally.
- I also worked on the Platform Data Monitoring (PDM) report to understand how is the platform working and helped remove all the red flags.
- I also worked on a small project where I had to assign all the worker's submissions manually to the right worker / client, this is important because if done wrongly it would be a case of data breach, so it was a very special project altogether.
Category Lead
Unacademy
07.2019 - 08.2022
- Excellent communication, collaboration and planning skills with attention to detail
- Collaborated with cross-functional teams to gather and analyze date, develop reports, and make recommendations to the senior management
- Monitor and report on key performancef indicators (KPI.s) to measure the effectiveness of BP.s
- Ability to work with senior management on critical business initiatives
- Dynamic, self starter who enjoys business management roles
- Conducted research and analysis to support business strategy and decision-making
- Deep dived into the problems and conducted RCA to identify the possible solutions
- Launched Campus Ambassador program to increase revenue and user retention
- Responsible for Free Test Adoption, where I took care of our Educator's community (Channel) and think of strategic ways to increase engagement, in terms of new users / learners and also see which of our free tests are good in terms of new learners and promote those specific tests on all our paid social media channels
- With the help of Data Visualization Software , Tableau, I used to analyze BP.s, identify gaps and areas of improvement and develop solutions to increase efficiency and profitability
- Worked with a team of SME.s and vendors for my category to keep grtting the right content for the category
- I have used Notion doc for maintaining internal playbook for the old and new processes
- I have also used graphic designing tools like Canva and Figma to make posters and thumbnails for advertising purposes
- In short, I was handling NEET PG category wherein my role consists of Planning + Acquisition + Marketing on different platforms + Drive revenue through educator's network + Relationship Management + Add value and enhance the Value Offering of the category and much more
Business Development Executive
Neuroglia Health Private Limited
06.2018 - 06.2019
- I was responsible to reach out to the prospects who were likely to buy subscription from us, these were cold calls
- I was also responsible for approaching students who were already a part of our system and pitch them for a renewal
- I was also running a referral program where I could get more students and get group subscriptions and thus over achieve my targets for the month.
Education
MBA - Business Management
Narsee Monjee Institute of Management Studies
Certificate ID - 77220110989 - Business Management
Narsee Monjee Institute of Management Studies
Bachelor of Science - Computer And Information Sciences
Ranchi University
10th -
DAV Bariatu
12th - Science
RNTI College
Skills
Operations Management, Business Process Improvement
Growth Management, Product Management, Category Management
P>Business Development, Revenue Generation
P>Tableau, Client Relationship Management, Operations
Additional Information
- Excellent inter-personal skills.
- Persuasive and goal-oriented.
- Excellent analytical and time-management skills.
Timeline
Platform Support Specialist
Jobbatical
08.2024 - 05.2025
Operations Assistant
Ace Pro Services Pvt Ltd
10.2023 - 07.2024
Customer Operations Specialist
Papaya Global
01.2023 - 06.2023
Category Lead
Unacademy
07.2019 - 08.2022
Business Development Executive
Neuroglia Health Private Limited
06.2018 - 06.2019
MBA - Business Management
Narsee Monjee Institute of Management Studies
Certificate ID - 77220110989 - Business Management
Narsee Monjee Institute of Management Studies
Bachelor of Science - Computer And Information Sciences
Ranchi University
10th -
DAV Bariatu
12th - Science
RNTI College
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