Stuti Srivastava
Noida
Summary
Proven Account Manager with a track record of enhancing customer satisfaction by 25% at uCertify, leveraging skills in data management and relationship building. Excelled in strategic account planning and cross-functional collaboration, significantly improving client retention and engagement. Demonstrates a unique blend of online marketing acumen and team management prowess, ready to drive success in dynamic environments.
Overview
2
2
years of professional experience
Work History
Account Manager
uCertify
Prayagraj
02.2023 - 03.2024
- Developed and executed strategic account plans resulting in a 15% increase in customer retention and a 20% increase in upsell opportunities
- Implemented a new client communication system, resulting in a 30% decrease in response time and improved client satisfaction
- Collaborated with cross-functional teams to identify and address customer issues, leading to a 25% improvement in overall customer satisfaction scores
Inside Sales Executive
uCertify
Prayagraj
02.2022 - 02.2023
- As an Inside Sales Executive at uCertify, I consistently exceeded quarterly sales targets by 20% through proactive lead generation and effective sales strategies
- I leveraged customer relationship management (CRM) tools to streamline sales processes, resulting in a 15% increase in productivity and a 10% improvement in sales conversion rates
- Implemented a new email outreach campaign, resulting in an increase in client engagement and an improvement in lead conversion rates
Intern
Bajaj Auto
- Conducted a comprehensive survey and analysis to assess the employee satisfaction level, obtaining a 90% participation rate and gaining insights into the key factors influencing employee morale and productivity
- Developed and implemented a feedback mechanism, resulting in a 20% increase in employee engagement and an overall improvement in the organization's work culture
- Prepared a detailed report highlighting the areas of concern and recommended actionable strategies, contributing to an overall 15% enhancement in the organization's employee satisfaction index
Education
Master of Business Administration - Human Resource
Dr. A. P. J. Abdul Kalam Technical University, Lkn
Prayagraj, Uttar Pradesh03.2024
B.Com -
University of Allahabad
Prayagraj, Uttar Pradesh02.2022
XIIth - Commerce, Accounts
St. Basil's School
Basti, Uttar Pradesh01-2017
Xth -
St. Basil's School
Basti, Uttar Pradesh01-2015
Skills
- HR
- Sales
- Online marketing
- Data prospecting
- Knowledge of Seamless AI
- Training and Development
- Team management
- Relationship building
- Data management
- Promotional support
- Multi-tasking strength
- Sales training
Languages
English, Hindi
Total Work Experience
2 Years 0 Month
Timeline
Account Manager
uCertify
02.2023 - 03.2024
Inside Sales Executive
uCertify
02.2022 - 02.2023
Intern
Bajaj Auto
Master of Business Administration - Human Resource
Dr. A. P. J. Abdul Kalam Technical University, Lkn
B.Com -
University of Allahabad
XIIth - Commerce, Accounts
St. Basil's School
Xth -
St. Basil's School
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