Krishna
Shahpur
Summary
Dynamic and results-oriented engineer with a proven track record at Ericsson India Global Services, specializing in network management and incident resolution. Expert in OSI and TCP/IP models, proficient in Linux, and skilled in effective communication. Excelled in enhancing system efficiency and reducing incident response times, demonstrating strong analytical and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Assistant Engineer
Ericsson India Global Services
03.2023 - Current
- Network Management – Monitoring and Maintenance of Charging Network through various Network Management tools.
- Incident / Problem Management – Initiating Critical Chats for Incidents, Tracking Issues with a Suitable Trouble Ticket, Ensuring System Level Agreement.
- Managing and driving network issues and incidents with regular interaction with customers and concerned teams to provide first-level assurance and support in resolving the issue.
- Managing services and operation of PBN, PCN, VAS, and charging nodes (SDP, AIR, CCN, OCC, FDP) of Bharti Airtel.
- Having knowledge of ticketing tools, BMC Remedy (ITSM), One FM, Citrix, OSS, PuTTY, and Ericsson MSDP.
- To engage concerned teams to resolve the outage on priority, ensuring SLAs, and following up on issues on different teams through chats and emails..
MS Automated Operations Engineer
Ericsson India Global Services
07.2022 - 03.2023
- Manage the Request/Incident life cycle, from incident opening till its closure
- Engage in Bridge call for Critical Issues with Switch Techs, Back Office, Incident Managers
- Creating critical Tickets as per SLA and Severity of the incidents
- Worked with Cloud based networking project
- Preparing information database to facilitate smoother functioning of system, in the form of daily, weekly, and monthly reports
- Coordination and communication with team to resolve the issues by escalating in timely and appropriate manner
Education
B-Tech - Electronics and Communication Engineering
Rajiv Gandhi Govt. Engineering College
Massal, HP01.2022
Skills
- Microsoft Office
- PuTTY (SSH & Telnet Client)
- Linux
- Managed Services
- Network Operations
- Incident Handling
Languages
- Hindi
- English
Timeline
Assistant Engineer
Ericsson India Global Services
03.2023 - Current
MS Automated Operations Engineer
Ericsson India Global Services
07.2022 - 03.2023
B-Tech - Electronics and Communication Engineering
Rajiv Gandhi Govt. Engineering College
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