SUBA S
Vandalur
Summary
Experienced in Order to Cash with over 6 years and 5 months of solid background in Quote to Cash and Order Management. Highly motivated and results-driven professional with extensive experience in Quotation, Leasing, E-invoicing, Sales order, Purchase Order, and Customer Service. Proven track record in optimizing workflows and enhancing operational efficiency. Leveraging analytical skills and industry knowledge to successfully implement best practices and drive process improvements. Strong focus on team collaboration and adaptability to meet evolving business needs, fostering a productive and cohesive work environment.
Overview
8
8
years of professional experience
Work History
Senior Process Associate (Order Management - FORTINET)
HTC Global Services
03.2022 - 11.2024
- Receive and accurately process customer orders via various channels as per PO by supporting EMEA, US, APAC clusters
- Validating Customer details Between Oracle and Salesforce, Checking Contracts whether it is valid as per SLA
- Verify accuracy of order details ie
- Pricing, customer contact, delivery information and quantities before processing orders
- Identify and rectify any discrepancies or errors with customers
- Selecting appropriate shipping methods, scheduling deliveries and tracking shipments
- Follow established processes to accept or reject customer purchase orders based on contractual requirements, internal policy, and business feasibility
- Responding to customer inquiries regarding order status, shipping details and addressing any concerns
- Monitor status of orders to ensure timely fulfillment and delivery
- Proactively communicate with customers regarding delays or issues that may arise during order processing
- Manage the end-to-end order processing cycle using Oracle Order Management, ensuring compliance with company policies and customer requirements
- Responsible for Quality Check (QC) and audit on manual orders and EDI orders
- Prioritizing expedited orders, and troubleshooting issues
- Analyze and amend rejections to ensure a seamless customer experience
Senior Analyst (Quote to Cash– HP)
Wipro Limited
03.2019 - 05.2021
- Process and manage customer orders by creating contracts with accuracy and compliance with company policies
- Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems
- Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy
- Maintain meticulous attention to contract details, ensuring alignment with billing policies
- Address customer inquiries related to order status, software provisioning, shipping information, and product availability
- Provide timely and courteous responses to maintain high levels of customer satisfaction
- Monitor status of orders to ensure timely fulfillment and delivery
- Proactively communicate with customers regarding delays or issues that may arise during order processing
- Review and approve daily customer invoices, recording customer information in order to topup purchase orders without any delay
- Prepared daily project status and lease revenue reports by collecting, analyzing and summarizing information’s
- Excellent communication and collaboration abilities, working cross-functionally with Sales, Finance, and other Internal teams to improve workflows
- Analyze order management process and recommend improvements to enhance efficiency
- Support audit requirements and Assist in revenue recognition process
Senior Analyst (BARCLAYS)
Intelenet global services private limited
06.2017 - 06.2018
- Performing independent check of KYC information provided by front office
- Verify customer identity and assess risk
- Review customer documentation for accuracy and completeness
- Conduct customer due diligence (CDD) and enhanced due diligence (EDD)
- Monitor transactions and detect suspicious activity
- Generate reports detailing stakeholders and regulatory bodies
- Update customer information in the KYC system
- Very proactive approach to process improvement, actively seeks opportunities for change that benefit the wider team
- Contributing ideas and participating in efforts to further improve and streamline the process
- Performing ongoing customers due diligence including maintenance and updating of AML and KYC records and information of existing client
Business Development Officer (HDFC)
Finn-point Solutions
08.2016 - 04.2017
- Engage and educate customers on product usage
- Convey brand information to customers and respond to questions/inquiries that arise
- Responsible for daily/monthly sales targets
- Update and manage contact database with accurate profiles, notes, and relevant information
- Undertake training on the firm’s markets and products, and improve on selling skills
- Communicated sales promotions to customers to grow average customer accounts to increase company revenue
- Responsible for look after the product line of credit card, personal loan and housing loan
Education
B.E. - CIVIL ENGINEERING
IFET COLLEGE OF ENGINEERING
VILLUPURAM04.2016
12TH STANDARD - HIGHER SECONDARY
TAGORE MATRICULATION HIGHER SECONDARY SCHOOL
SALEM03.2012
10TH STANDARD - MATRICULATION
TAGORE MATRICULATION HIGHER SECONDARY SCHOOL
SALEM04.2010
Skills
- SAP SD Processes
- SAP S/4 HANA
- Quote-To-Cash Management
- Sales Order Management
- Salesforce Proficiency
- Microsoft Office Proficiency
- Oracle E-Business Suite
LANGUAGES
- English
- Tamil
Personal Information
Date of Birth : 04/29/95
Father Name : Sellamuthu S
Marital Status : Married
Contact Address : 266A,NH4 main road,Ramanatham
Tholudur(P.O),Cuddalore(D.T)-606303
Timeline
Senior Process Associate (Order Management - FORTINET)
HTC Global Services
03.2022 - 11.2024
Senior Analyst (Quote to Cash– HP)
Wipro Limited
03.2019 - 05.2021
Senior Analyst (BARCLAYS)
Intelenet global services private limited
06.2017 - 06.2018
Business Development Officer (HDFC)
Finn-point Solutions
08.2016 - 04.2017
B.E. - CIVIL ENGINEERING
IFET COLLEGE OF ENGINEERING
12TH STANDARD - HIGHER SECONDARY
TAGORE MATRICULATION HIGHER SECONDARY SCHOOL
10TH STANDARD - MATRICULATION
TAGORE MATRICULATION HIGHER SECONDARY SCHOOL
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