SUBAHU LOHIA
Sales and Operations Head
Mumbai
Summary
Result driven professional with over 13 years of progressive experience driving sales, service operations, and customer satisfaction improvements. Proven track record in P&L management, inventory turnover optimization, CSI enhancement, and process improvements. Skilled at designing targeted marketing campaigns, leading cross-functional teams, and adhering to OEM standards to exceed revenue and profitability goals.
Overview
15
15
years of professional experience
4
4
Languages
Work History
General Manager
Paradise Honda (M B Motors Pvt. Ltd.)
10.2022 - Current
- Achieved 22% year-over-year revenue growth by launching targeted sales and service campaigns.
- Maintained consistent Customer Satisfaction Index (CSI) scores above OEM benchmarks.
- Improved inventory turnover by clearing ₹4 lakhs of dead stock within six months.
- Increased service bay productivity by 18%, reducing vehicle turnaround time by 12%.
- Led and mentored a team of 80 members, introducing a dynamic incentive scheme to boost performance.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
Marketing Officer
KGK Creations (India) Pvt. Ltd.
01.2021 - 01.2022
- Expanded dealer network by 10% through strategic partnerships and outreach programs.
- Managed corporate accounts, including Mia by Tanishq, and Tanishq.
- Implemented lead-generation initiatives that increased qualified prospects by 25%.
- Continually maintained and improved company's reputation and positive image in markets served.
Marketing Officer
T J Impex
01.2018 - 01.2021
- Grew the dealer network by 20% across the Central and North Zones through targeted wholesale marketing.
- Conducted an average of eight retailer onboarding meetings monthly, converting 35% into orders.
- Processed over 2,400 carat orders annually, with 98% on-time delivery and full OEM quality compliance.
- Boosted repeat orders by 45% and improved customer retention to 90% through proactive follow-ups.
- Collaborated with design teams to create customized orders that drove a 14% sales growth.
Operations Head
Kanak Kitchens
01.2013 - 01.2018
- Scaled daily sales from 200 to over 500 tiffins, managing over 500 deliveries per day.
- Supervised a team of 30 delivery and kitchen staff, ensuring quality and timeliness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Streamlined operations to improve overall efficiency by reducing costs and waste.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled problematic customers and clients to maintain excellent customer service.
Team Leader / MIS / CSD
Future Group – Pantaloons Retail Pvt. Ltd.
01.2011 - 01.2013
- Achieved 90% of sales targets through effective coaching and sales strategies.
- Led a six-member team, trained them in order to enhance customer satisfaction.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Bachelor of Science - Information Technology
University of Mumbai
Mumbai 04.2001 -
Computer And Information Systems
Aptech
Mumbai 04.2001 -
Skills
- Microsoft Office
- ERP Systems (GATI Smart Jewel)
- Operations management
- Customer relationship management
- Team leadership
- Project management
Accomplishments
- Increased dealership revenue by 22% year-over-year through upselling and targeted service campaigns.
- Earned “Lowest Customer Occurrence Ratio” award for FY 23–24 by maintaining the lowest complaint rate in the East Tier-3 region for 24 months.
- Reduced operating costs by 7% while ensuring full OEM compliance in sales and service processes.
CORE COMPETENCIES
- Dealership Sales & Service Operations
- OEM Standards Compliance
- Customer Satisfaction Index (CSI) Improvement
- P&L and Budget Management
- Inventory Turnover Optimization
- Lead Generation & Conversion
- Service Bay Productivity Enhancement
- Warranty & Claims Management
- Cost Reduction & Process Improvement
- Team Leadership & Training
- Customer Retention Strategies
Timeline
General Manager
Paradise Honda (M B Motors Pvt. Ltd.)
10.2022 - Current
Marketing Officer
KGK Creations (India) Pvt. Ltd.
01.2021 - 01.2022
Marketing Officer
T J Impex
01.2018 - 01.2021
Operations Head
Kanak Kitchens
01.2013 - 01.2018
Team Leader / MIS / CSD
Future Group – Pantaloons Retail Pvt. Ltd.
01.2011 - 01.2013
Bachelor of Science - Information Technology
University of Mumbai
04.2001 -
Computer And Information Systems
Aptech
04.2001 -
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