Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Subankar Dey

Subankar Dey

New Barrackpur

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Senior Advisor

Concentrix
Kolkata
11.2022 - 10.2024
  • Offering excellent customer support.
  • Overseeing the customer service process.
  • Conducted research to identify areas of improvement in services offered by the organization.
  • Monitored performance metrics related to customer service operations.

CCE

TTEC
Ahmedabad
03.2021 - 10.2022
  • Handling Sellers and Buyers.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

CCE (Contractual)

Tele Performance
Kolkata
09.2020 - 01.2021
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.

CCE (Contractual)

Tele Performance
Kolkata
10.2019 - 03.2020
  • Resolving customer complaints brought to your attention
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.

CCE (Contractual)

XPLORE TECH SERVICES PRIVATE LIMITED
Kolkata
09.2019 - 10.2019
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

CCE

Concentrix
Kolkata
02.2019 - 08.2019
  • Managing a team of responsibilities, offering customer support.
  • Overseeing the customer service process
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

B. TECH - Electronics & Telecommunication engineering

Camellia Institute Of Technology
06-2020

DIPLOMA - Electronics & Telecommunication engineering

JLD College of Engineering & Management
06-2014

12th - HIGHER SECONDARY

Kodalia agapur high school
01.2011

10th - MADHYAMIK

New barrackpore colony boys high school
01.2009

Skills

  • Communication Skills
  • Typing Skills
  • Calm Under Pressure
  • Team Player
  • Problem-solving skills

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Accomplishments

Received rewards and recognition multiple times from my previous organizations which made me feel valued and appreciated, and also inspired me to keep improving my work.

Timeline

Senior Advisor

Concentrix
11.2022 - 10.2024

CCE

TTEC
03.2021 - 10.2022

CCE (Contractual)

Tele Performance
09.2020 - 01.2021

CCE (Contractual)

Tele Performance
10.2019 - 03.2020

CCE (Contractual)

XPLORE TECH SERVICES PRIVATE LIMITED
09.2019 - 10.2019

CCE

Concentrix
02.2019 - 08.2019

B. TECH - Electronics & Telecommunication engineering

Camellia Institute Of Technology

DIPLOMA - Electronics & Telecommunication engineering

JLD College of Engineering & Management

12th - HIGHER SECONDARY

Kodalia agapur high school

10th - MADHYAMIK

New barrackpore colony boys high school
Subankar Dey