Subankar Dey
New Barrackpur
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Advisor
Concentrix
Kolkata
2022.11 - 2024.10
- Offering excellent customer support.
- Overseeing the customer service process.
- Conducted research to identify areas of improvement in services offered by the organization.
- Monitored performance metrics related to customer service operations.
CCE
TTEC
Ahmedabad
2021.03 - 2022.10
- Handling Sellers and Buyers.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CCE (Contractual)
Tele Performance
Kolkata
2020.09 - 2021.01
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
CCE (Contractual)
Tele Performance
Kolkata
2019.10 - 2020.03
- Resolving customer complaints brought to your attention
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
CCE (Contractual)
XPLORE TECH SERVICES PRIVATE LIMITED
Kolkata
2019.09 - 2019.10
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
CCE
Concentrix
Kolkata
2019.02 - 2019.08
- Managing a team of responsibilities, offering customer support.
- Overseeing the customer service process
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
B. TECH - Electronics & Telecommunication engineering
Camellia Institute Of Technology
2020-06
DIPLOMA - Electronics & Telecommunication engineering
JLD College of Engineering & Management
2014-06
12th - HIGHER SECONDARY
Kodalia agapur high school
01.2011
10th - MADHYAMIK
New barrackpore colony boys high school
01.2009
Skills
- Communication Skills
- Typing Skills
- Calm Under Pressure
- Team Player
- Problem-solving skills
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
Received rewards and recognition multiple times from my previous organizations which made me feel valued and appreciated, and also inspired me to keep improving my work.
Timeline
Senior Advisor
Concentrix
2022.11 - 2024.10
CCE
TTEC
2021.03 - 2022.10
CCE (Contractual)
Tele Performance
2020.09 - 2021.01
CCE (Contractual)
Tele Performance
2019.10 - 2020.03
CCE (Contractual)
XPLORE TECH SERVICES PRIVATE LIMITED
2019.09 - 2019.10
CCE
Concentrix
2019.02 - 2019.08
B. TECH - Electronics & Telecommunication engineering
Camellia Institute Of Technology
DIPLOMA - Electronics & Telecommunication engineering
JLD College of Engineering & Management
12th - HIGHER SECONDARY
Kodalia agapur high school
10th - MADHYAMIK
New barrackpore colony boys high school