Subash Chandra B

• Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback.
• Handled customer complaints professionally and effectively to prevent escalation and ensure customer retention.
• Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date.
• Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service.
• Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals.

Contract Administration & Customer Success:

Managed global customer accounts, ensuring accurate license, asset, and entitlement handling for seamless post-purchase technical support.
Streamlined supply chain processes, including invoicing and overdue balance management, to optimize transaction flow.
Collaborated with deal desk and leadership to resolve escalations and provide exceptional customer service.
Contributed to global Salesforce contract administration, partnering with cross-functional teams (Sales, TAM, CSM) to deliver optimal technical support for Citrix users and partners.
Developed custom reports and dashboards in Salesforce to provide real-time insights into customer trends for strategic decision-making.

Citrix ShareFile Support & Revenue Enablement:

Managed billing, reactivation, product-related inquiries, activity sequencing, cost estimation, pre-sales, and risk analysis for ShareFile.
Oversaw overdue ShareFile balances, ensuring service continuity and collaborating with Renewals and Sales to identify opportunities and develop reward programs.
Supported the Sales team with quote and opportunity generation for ShareFile renewals, improving the customer experience.

Master Data Management (MDM) & Data Integrity:

Led end-to-end MDM processes, including data management, centralization, organization, categorization, localization, synchronization, and enrichment to support business strategies.
Collaborated cross-functionally (Sales, Order Management, etc.) to identify and resolve customer asset data issues.
Partnered with Product teams to ensure accurate asset entitlement and manage missing components.
Analyzed data using Power BI to identify and correct discrepancies in "Last Price Paid" values, improving quoting accuracy.
Managed customer-driven license updates (merge, consolidation, split, transfer, split & transfer).