Subash Chatterjee

IT Team Lead with expertise in managing a team of 9 professionals while providing IT support to 450+ users globally across remote and in-office environments. Skilled in IT infrastructure, vendor management, and service delivery to ensure seamless operations. Key Responsibilities & Achievements: Provided end-to-end IT support for Windows and Mac laptops, ensuring smooth user experiences. Managed daily attendance, shift scheduling, and vendor coordination to maintain operational efficiency. Oversaw global IT issue resolution, handling high-priority tickets, ticket assignments, and escalations. Managed escalation matrix and SLA adherence, ensuring timely resolution of IT incidents. Collaborated with the service desk team to streamline project and service delivery within SLAs. Designed and implemented the Mobile Device Policy to enhance security and compliance. Managed user onboarding to offboarding IT services, ensuring smooth transitions. Administered and managed Active Directory services, including user accounts and group policies. Oversaw Office 365 Admin and Azure Admin Portals, optimizing system performance and compliance. Delivered MS Office and SharePoint support, troubleshooting technical issues effectively. Led two major IT infrastructure projects for new company setups in Pune, Bangalore, and Gurugram, ensuring seamless implementation. Handled procurement, configuration, and maintenance of office IT equipment, enhancing operational efficiency. A proactive leader with a strong problem-solving mindset, I am committed to enhancing IT service delivery, optimizing workflows, and driving technology-driven solutions.

IT Team Lead with expertise in managing a team of 9 professionals while providing IT support to 450+ users globally across remote and in-office environments. Skilled in IT infrastructure, vendor management, and service delivery to ensure seamless operations. Key Responsibilities & Achievements: Provided end-to-end IT support for Windows and Mac laptops, ensuring smooth user experiences. Managed daily attendance, shift scheduling, and vendor coordination to maintain operational efficiency. Oversaw global IT issue resolution, handling high-priority tickets, ticket assignments, and escalations. Managed escalation matrix and SLA adherence, ensuring timely resolution of IT incidents. Collaborated with the service desk team to streamline project and service delivery within SLAs. Designed and implemented the Mobile Device Policy to enhance security and compliance. Managed user onboarding to offboarding IT services, ensuring smooth transitions. Administered and managed Active Directory services, including user accounts and group policies. Oversaw Office 365 Admin and Azure Admin Portals, optimizing system performance and compliance. Delivered MS Office and SharePoint support, troubleshooting technical issues effectively. Led two major IT infrastructure projects for new company setups in Pune, Bangalore, and Gurugram, ensuring seamless implementation. Handled procurement, configuration, and maintenance of office IT equipment, enhancing operational efficiency. A proactive leader with a strong problem-solving mindset, I am committed to enhancing IT service delivery, optimizing workflows, and driving technology-driven solutions. Subash Chatterjee

Giving Desktop & OS Level Support to Clients Globally over Voice, Chat and Email Support Handling a team of 20 Members on floor as a Senior service desk Analyst Supporting MAC OS troubleshooting and updates of OS on Apple Support and VM Fusion issues Handling JAMF Server for managing central console for MAC Laptops Handling Bit locker recovery Supporting issues with MAC related Re imaging MAC laptops SSO Certificate issues and keychain support Taking training for new joiners and also any new release in MAC topics as working for Service desk support Handling min 15calls +15 IRT for Germany / US / UK / India Customers as service desk support for SAP.

Giving Desktop Level Support to Clients UK/ME over Voice and Email Support Handling a team of 20 Members on floor Handling issues regarding mobility Handling issues regarding Avaya VOIP Phones Endpoint support for laptop hardware issues Working on reports like FCR Handling major escalations and giving support till endpoint resolution Co-ordinations with different teams regarding major incidence Maintenance of Local & Remote Networks along with security privileged controls over Internet access & usage

Diagnose and resolve hardware and software issues .

Install, configure, and upgrade software.Provide technical assistance to employees and troubleshoot issues

Answer questions or resolve computer problems for clients in person, via telephone, or electronically

Maintain a company's computer hardware, software, and network systems

Roll out updates and patches to all the systems in an organization

Plan schedules to minimize disruption

Monitor, maintain and fix computer system on a timely basis

• Administration of Servers runs at five different branches
• Administering Customized Database Platforms (Eco green & Marg) run at all locations
• Handling Network MFP-DNF Printer configurations with Customized Print Files
• Centralized Controlling & Configuration on a Network of Access Controls & Biometric Devices of remote locations
• Maintaining Web Surveillance of all branches via Static IP & DDNS
• Mapping of Branch-wise, Customer-wise & Employee-wise Databases
• QA / QC review against mishandling of Eco green
• Renewal & Updating of Mail Server Data & Official Website
• Administrative-In-Charge of all IT Assets & Concerned Authority for all IT Service Providers & Vendors
• Auditing at regular intervals regarding User Account Control in Eco green & Marg
• Maintenance of Local & Remote Networks along with security privileged controls over Internet access

• Giving IT Support to users handling the high-end desktop and printers
• Supporting the Animation team with Image rendering
• Remote Assistance via R-ADMIN, AMMY ADMIN & TEAM VIEWER (Customized)
• Supervision of all IT Infrastructure
• Training the hardware support team
• Configuring DVR'S/NVR'S & IP Cameras based on real time surveillance devices
• Programming (Digital / Analog) IP-PBX / EPABX MODULES
• Configuration of Remote Surveillance & Remote Backups Solutions
• Configuration of Biometric & Digital Access Controls & Time Track Management Systems

• Supervised installation of hardware and software, ensuring compatibility with existing systems.
• Reviewed and updated disaster recovery plans to minimize downtime during emergencies.
• Established IT policies and procedures to standardize operations and ensure compliance.
• Maintained up-to-date knowledge of technology trends to drive innovation within the company.