SUBASH CHELLAPPAN

• Worked closely with vendors providing third party services used by the company's AML and Sanctions Screening platform.
• Investigated possible violations of sanctions regulations by customers or entities associated with them.
• Updated client profiles with relevant KYC information.
• Reviewed customer documents and information to ensure compliance with KYC regulations.

WFM ACTIVITIES

• Maintaining colleagues productivity report
• Created Ring Fence team
• Provided the MI reports on time.
• Performed analysis on SLA Missed cases.
• Raised incident for real time errors.
• Incoming volume coverage
• Monitored all performance metrics for colleagues
• Created capacity planning
• Reconciliation done for key entries
• Case allocation and Queue stats
• EOD Report sent to Management

• 4 Years of Experience in Mortgage Home support Centre
• Cross trained and switched rates on all channels (Broker / Branch Advisor/ online Banking / ROLB / BMB )
• Handled Escalations and provided immediate solutions to customers
• Worked on customer query and customer requests on priority
• Analyzed customer complaints with better solutions
• Managed high-volume customer applications, providing efficient service to continually meet timeframe targets.
• Kept up-to-date on company best practices, procedures and regulations to best meet customer needs.
• Built and maintained strong working relationships with colleagues