Seasoned General Manager with robust experience in operations management, strategic planning, and team leadership. Possess strong skills in problem-solving, decision making, and process improvement. Demonstrable impact made on business growth, competence building among staff members and optimizing operational efficiency in previous roles. Well-versed in fostering productive relationships with partners and stakeholders.
· Expansion Of Retail Across India (added 200 franchise Stores and 50 COCO Stores)
· Market Penetration Strategy (Capturing New Markets)
· Competitor Study Analysis
· Building OMNI CHANNEL
· Building a Successful Customer Experience Strategy
· Building a team by Combining skills,influence and Knowledge
· Driving Revenue across all Retail Formats (Handling P/L Retail Pan India)
· Building 5 star experience Customer Journey across all Retail Formats(Good in VM skills retail,Customer experience)
· Building Marketing Strategy to Capture new Market (Gap Catchment analysis,increase Query,drive footfalls,BTL)
· Planning Budget and Revenue forecasting For Retail expansion and Growth
· Store Set up/New Branch Opening
· Identifying the location(TG area)
· Setting SOP for the smooth operations of the Branches
· Inventory Management/Low shrinkage
· SAP implementation
· People Management
· Manpower planning according to the budgets
· Hiring and induction development programs as per company standards
· Zonal Level Trainings for all business lines ,products ,processes
· Complaint management
· Responsible for Sales and P/L account/MIS reports.
· Planning Marketing activities to tap a target segment
· Creating a healthy and safe environment to team
· Lead Management
· Marketing ,Planning BTL and ATL activities
· Oversee timely submission of MIS reports
· Meeting Architects ,Lead and Drive turnkey Projects
· Ensures that people management issues are satisfactorily resolved and relevant brand and human resource policies and procedures are adhered to.
· Regularly produces and presents a range of financial/ non financial reports for the reporting Director and top management.
· Involved in the strategic direction and development of the company, participates in the decision making process for new initiatives, projects and procedure
· Participation in a events and creating a brand awareness
· Implementing need-based plans / strategies for maximizing profitability &revenue generation
· Increase footfall. set new outlet, expansion &smooth running of these outlet identity location for opening of new outlets, P&L Operation
· Setting Up Warehouse and supply chain Operations for smooth delivery and end Service
· Responsible For conducting retail Audits.
· Oversaw retail setup store operations, security protocols, and administrative procedures nationwide, ensuring consistency and adherence to standards