Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Work Availability
Timeline
Generic
Subash N B

Subash N B

RETAILER
Bangalore

Summary

Seasoned General Manager with robust experience in operations management, strategic planning, and team leadership. Possess strong skills in problem-solving, decision making, and process improvement. Demonstrable impact made on business growth, competence building among staff members and optimizing operational efficiency in previous roles. Well-versed in fostering productive relationships with partners and stakeholders.

Overview

20
20
years of professional experience

Work History

GM RETAIL HEAD( INDIA)

Medall Health Care Pvt Ltd
Bangalore
03.2023 - Current
  • · Expansion Of Retail Across India ( In 6 Months added 100 Franchise Partners Pan India)
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Developed annual budgets based on forecasted revenue targets set by senior management.
  • Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Collaborated with senior management on strategic planning initiatives.
  • Created incentive programs to motivate staff members to exceed expectations in their roles.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.

AGM RETAIL (INDIA)

Duroflex India Pvt Ltd
Bangalore
02.2020 - 03.2023

· Expansion Of Retail Across India (added 200 franchise Stores and 50 COCO Stores)

· Market Penetration Strategy (Capturing New Markets)

· Competitor Study Analysis

· Building OMNI CHANNEL

· Building a Successful Customer Experience Strategy

· Building a team by Combining skills,influence and Knowledge

· Driving Revenue across all Retail Formats (Handling P/L Retail Pan India)

· Building 5 star experience Customer Journey across all Retail Formats(Good in VM skills retail,Customer experience)

· Building Marketing Strategy to Capture new Market (Gap Catchment analysis,increase Query,drive footfalls,BTL)

· Planning Budget and Revenue forecasting For Retail expansion and Growth

Regional Manager Operations (INDIA)

STORIES –GLOBAL HOME CONCEPTS
08.2016 - 03.2020

· Store Set up/New Branch Opening

· Identifying the location(TG area)

· Setting SOP for the smooth operations of the Branches

· Inventory Management/Low shrinkage

· SAP implementation

· People Management

· Manpower planning according to the budgets

· Hiring and induction development programs as per company standards

· Zonal Level Trainings for all business lines ,products ,processes

· Complaint management

· Responsible for Sales and P/L account/MIS reports.

· Planning Marketing activities to tap a target segment

· Creating a healthy and safe environment to team

· Lead Management

· Marketing ,Planning BTL and ATL activities

· Oversee timely submission of MIS reports

· Meeting Architects ,Lead and Drive turnkey Projects

· Ensures that people management issues are satisfactorily resolved and relevant brand and human resource policies and procedures are adhered to.

· Regularly produces and presents a range of financial/ non financial reports for the reporting Director and top management.

· Involved in the strategic direction and development of the company, participates in the decision making process for new initiatives, projects and procedure

· Participation in a events and creating a brand awareness

· Implementing need-based plans / strategies for maximizing profitability &revenue generation

· Increase footfall. set new outlet, expansion &smooth running of these outlet identity location for opening of new outlets, P&L Operation

· Setting Up Warehouse and supply chain Operations for smooth delivery and end Service

· Responsible For conducting retail Audits.

Branch Head- Bangalore /Hydearabad Region)

Pepperfry.com
Bangalore & Hyderabad
06.2013 - 07.2016
  • Spearheaded the establishment of new branches, overseeing all aspects of setup and operational readiness.
  • Identified prime locations for new branch projects, strategically aligning with business objectives and market opportunities.
  • Directed the setup of stores and executed rigorous team recruitment processes to ensure high-performance teams.
  • Maximized individual branch sales and profits, driving revenue growth and achieving financial targets.
  • Held accountability for sales performance and P/L accounts for the Bangalore region, delivering insightful analysis and reports.
  • Implemented cost control measures to keep controllable costs below budget, optimizing operational efficiency and profitability.
  • Provided on-the-job training to branch staff, empowering them with the skills and knowledge needed for success.
  • Maintained updated documentation, registers, and reports for the branch, ensuring compliance and accuracy.
  • Effectively managed escalations from the team, resolving issues promptly and maintaining team morale.
  • Led and managed a team of interior designers, guiding them to achieve sales goals and deliver exceptional customer service.
  • Generated and maintained relevant reports to track progress and performance, leveraging data for informed decision-making.
  • Ensured meticulous planning and availability of stocks, optimizing inventory management processes.
  • Adhered to SOPs (Standard Operating Procedures), ensuring consistency and quality in operations.
  • Curated visual merchandising displays to enhance product appeal and drive sales.
  • Gathered accurate and timely market intelligence and trends, leveraging insights to enhance business strategies.
  • Conducted team reviews and briefings, fostering collaboration and alignment towards common goals.
  • Ensured timely deliveries and adherence to branch audits, maintaining operational excellence and customer satisfaction.
  • Addressed escalations with urgency and priority, resolving issues to uphold customer trust and loyalty.
  • Held responsibility for various types of auditing processes, ensuring compliance and accountability.
  • Cultivated a healthy and positive work environment, promoting teamwork and employee well-being.

· Oversaw retail setup store operations, security protocols, and administrative procedures nationwide, ensuring consistency and adherence to standards

Branch Head- Bangalore/Hyderabad)

Hindware Home retail Pvt Ltd
Bangalore/Hyderabad
05.2011 - 06.2013

Store Manager –Retail Sales /Operations (Qatar, Doha)

Home center
QATAR (UAE)
05.2010 - 05.2011

Relationship Manager –Retail Sales/Ops

Future Group Home Town
Bangalore
06.2008 - 04.2010

Customer Service Officer

Sahara airways ltd.
Bangalore
04.2004 - 06.2008

Education

MBA - Customer relationship management

National institute of management

M.COM - Personnel management &Industrial relations

Karnataka state university

B.COM - Banking theory &Income tax

Mangalore University

Skills

  • Pan India Retail Expansion
  • Managed Both COCO and FOFO
  • Sales planning
  • Team management
  • Complaint management
  • Merchandise Activities
  • Strategic planning
  • Customer care management
  • Inventory management
  • Supply chain operations
  • Marketing management
  • Business Development/Sales
  • People management/Human resources
  • Complaint management/Customer service

Accomplishments

  • Awarded as Best People Manager (Home retail solutions India ltd,Future Group)
  • Certified Store Trainer -Qatar (Home Centre, Land Mark Group, Qatar)
  • 100% achievement of sales target ABP for financial year 12-13(Evok-Hindware home retail pvt ltd)
  • Top performer in Pepper fry - 100% achievement of ABP Plan
  • Stories retails Operations with 300% growth YOY.
  • Promotion within 2 years from Sr.Retail Head to GM Retail (Duroflex)
  • Part of 5 year Employee Retention plan with Duroflex(Awarded with certificate of 10 lakhs Retention plan)
  • Opened 100 centers in 6 months of joining with Medall Health Care Pvt Ltd ,increasing 5x revenue.

Personal Information

  • Date of Birth: 10/02/81
  • Nationality: Indian
  • Marital Status: Married

Languages

  • Kannada
  • Tamil
  • Malayalam
  • Hindi
  • English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

GM RETAIL HEAD( INDIA)

Medall Health Care Pvt Ltd
03.2023 - Current

AGM RETAIL (INDIA)

Duroflex India Pvt Ltd
02.2020 - 03.2023

Regional Manager Operations (INDIA)

STORIES –GLOBAL HOME CONCEPTS
08.2016 - 03.2020

Branch Head- Bangalore /Hydearabad Region)

Pepperfry.com
06.2013 - 07.2016

Branch Head- Bangalore/Hyderabad)

Hindware Home retail Pvt Ltd
05.2011 - 06.2013

Store Manager –Retail Sales /Operations (Qatar, Doha)

Home center
05.2010 - 05.2011

Relationship Manager –Retail Sales/Ops

Future Group Home Town
06.2008 - 04.2010

Customer Service Officer

Sahara airways ltd.
04.2004 - 06.2008

MBA - Customer relationship management

National institute of management

M.COM - Personnel management &Industrial relations

Karnataka state university

B.COM - Banking theory &Income tax

Mangalore University
Subash N BRETAILER