Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Software
Work Availability
Work Preference
Interests
Timeline
Subash Periyasamy

Subash Periyasamy

Bengaluru

Summary

Personable and dedicated Global customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Dynamic and results-driven Customer Support Specialist with over 3 years of experience in providing exceptional chat and email support. Proven expertise in customer success and adept use of salesforce, zendesk, and CRM tools to deliver outstanding service and exceed customer expectations.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Service Representative

Groupon
Bangalore
02.2023 - Current
  • Utilized various software programs such as Salesforce CRM and Zendesk Support System to manage incoming inquiries.
  • Extra Miller Award
  • Best Squad Idea for innovation(December)
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up emails with customers after resolving their issues.
  • Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
  • Provided feedback on current processes and procedures based on customer interactions.
  • Ensured compliance with company policies and procedures when dealing with customers.
  • Identified potential opportunities to improve customer experience by suggesting additional products or services.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently by achieving KPI's.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Human Resources Administrator

Linumiz
Coimbatore
04.2022 - 12.2022
  • Monitored compliance with employment laws and regulations.
  • Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
  • Organized company events such as team-building activities or holiday parties.
  • Developed and implemented recruitment strategies to attract highly qualified candidates.
  • Answered questions from current or potential employees regarding benefits packages or other HR related matters.
  • Managed benefits programs such as health insurance plans, retirement accounts.
  • Developed job postings for open positions and managed applicant tracking system.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Conducted exit interviews to determine reasons for employee departures.
  • Provided assistance in the performance management process, including setting goals and objectives.
  • Performed payroll functions including calculating hours worked and overtime pay rates.
  • Coordinated with vendors regarding component selection, pricing and delivery schedules.
  • Participated in brainstorming sessions to identify innovative ideas for upcoming projects.
  • Generated reports on project progress including task completion status updates.
  • Assisted in the development of automated test plans for functional validation of designs.
  • Worked closely with other teams to ensure smooth integration of components into the system.

Technical Support

Tech Mahindra
Chennai
10.2021 - 04.2022
  • Assisted customers in navigating the website by providing step-by-step instructions over live chat support sessions using Livechat & Salesforce
  • Tools used - Salesforce, Livemessaging, Natama, Capture.
  • Provided technical support during performances when needed.
  • Provided technical support to customers in UK Customer.
  • Responded promptly to customer inquiries utilizing various communication channels such as email, & live chat support.
  • Assisted customers in navigating the website by providing step-by-step instructions over live chat support sessions.
  • Managed customer relationships using Salesforce CRM software.
  • Integrated with external systems like Salesforce CRM for seamless access to relevant customer information.

Customer Service Associate - VCS

Amazon Development - VCS
Coimbatore
06.2020 - 12.2020
  • Blended Voice & Non-Voice
  • Resolved customer inquiries in a timely manner.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Greeted customers and identified their needs.
  • Suggested product solutions based on individual customer needs.
  • Performed additional duties as assigned by management team.
  • Answered phone calls from internal agents support promptly and courteously.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Offered one-on-one support for team members and managers to drive continuous improvement.

Customer Service Associate

Amazon
Coimbatore
06.2019 - 01.2020
  • Blended Voice & Non-Voice
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Performed additional duties as assigned by management team.
  • Resolved customer inquiries in a timely manner.
  • Educated customers on special pricing opportunities and company offerings.

Education

MBA - Human Resource

Bharatiyar University
04.2024

Bachelor of Arts - Commerce With Computer Application

Bharatiyar University, Coimbatore, TN
04-2019

Skills

  • Salesforce
  • Zendesk 20
  • Coordination
  • Administrative Support
  • Team Development
  • Microsoft Outlook
  • CRM Software
  • Report Generation
  • Product Knowledge
  • Data Entry
  • Microsoft Excel
  • Active Listening
  • Customer Relations
  • Escalation management
  • Problem-solving abilities
  • Critical Thinking
  • Typing 40-50 WPM

Accomplishments

  • Best Squad idea for innovation ( December'23) - Groupon
  • Best Resolver of the month (December.21) - Tech Mahindra
  • Best Empoyee of the month (October'20) - Amazon
  • Best Empoyee of the month (September'19) - Amazon

Certification

  • Leadership - NPTL
  • Digital Marketing - InternShala

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Software

Salesforce

Zendesk

CRM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementPaid sick leaveHealthcare benefitsPersonal development programsWork-life balanceCompany Culture

Interests

Organizing Events

Latino Music

Timeline

Customer Service Representative - Groupon
02.2023 - Current
Human Resources Administrator - Linumiz
04.2022 - 12.2022
Technical Support - Tech Mahindra
10.2021 - 04.2022
Customer Service Associate - VCS - Amazon Development - VCS
06.2020 - 12.2020
Customer Service Associate - Amazon
06.2019 - 01.2020
Bharatiyar University - MBA, Human Resource
Bharatiyar University - Bachelor of Arts, Commerce With Computer Application

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Subash Periyasamy