Subash Ponnambalam
MUMBAI,Maharashtra
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Associate (Risk and Fraud Operations)
Apertum Online Pvt Ltd
2023.09 - Current
- Analyzed large amounts of data to find patterns of fraud
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Evaluated success of fraud detection systems to identify areas for improvement
- Evaluated customer data to identify and prevent fraudulent activities
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Reviewed transactions and receipts to identify any suspicious
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
Senior Associate
Radius Global Solution
2023.01 - 2023.09
- I am responsible for preparing summons and complaints, as well as complaint packages and judgment packages. I also send files for lawsuits and follow up on them. Additionally, I prepare affidavits, default judgments, and summary judgments, and track all legal procedures. Finally, I prepare bankruptcy letters and dismiss cases.
Senior Process Executive
Bureau Veritas
2021.10 - 2023.01
- Responsible for day-to-day activities as part of CIF SSC operations scope such as review of CVs to analyze the competencies and entering the information into Production Core Model (PCM) tools (Siebel)
- Review of documents: Inspection reports, time sheets, receipts, etc
- As per procedure and send to BV Countries or client via PCM tools, emails
- Preparing and sending weekly pending actions to managers and countries and follow up, reminder and response to countries for pending actions via email and weekly calls
- Ensure all Process Specific Dashboards are updated on a regular basis and is also accurately filled as per the pre-defined guidelines
- Working on special request from countries with respect to GSD and completing the task on timely manner
- Identify opportunities for improvement in processes and systems, and make appropriate recommendations
- Meet SLAs and KPIs related to area of operations
- Biweekly publishing KPIs to BV offices globally highlighting noncompliance to contract and coordinating with such countries for closing the gap
- Preparing GSD Status reports and Supervision status reports on a monthly basis and publishing it to HO
- CTC-IVS (Building and Infrastructure) launch to HO and respective countries twice a year and follow up in getting the updated CVs of resources and updating it on PCM tools (Siebel)
- Planning and Monitoring
- Reporting Defining Business requirements and reporting them back to Stakeholders
- Major Projects Handled: Handled BV large contract (Shell) Maintaining a list of qualified resources to address client activities as well as preparation of reports reflecting various KPIs Extracting data from tools like Tableau, Siebel
- Biweekly publishing KPIs to BV offices globally highlighting noncompliance to contract and coordinating with such countries for closing the gap
- Attending monthly conference calls with Global Service Line and sharing process updates
- Liaising with contracting offices and providing assistance on meeting the KPIs Involved in the preparation of Weekly Report which provides a status of compliance to KPIs by all the BV offices globally
- This report was sent to the Global Service Line Conducted training sessions on the usage of BV tool 'Siebel Q&S' over web conference to Bureau Veritas branches globally.
Team Lead
BookMyShow
2015.01 - 2021.05
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Monitored daily and weekly key performance indicators to maintain Ontrack status
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Coached team members in techniques necessary to complete job tasks
- Managed Back-End Delivery with Configuration of Cinemas and Events
- Coordination with the Business Development Team
- Developed and updated spreadsheets and databases to track, analyze and report on performance of the employees.
Executive
Quikr
2014.07 - 2014.12
- Quikr is an Indian online marketplace and classified advertising platform
- Achievements/Tasks Maintained excellent attendance record, consistently arriving to work on time
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Identifying the spammers
- Deletion of fake Ad's
- Publishing Ad's on the site
- Reviewing Ad's.
Education
Bachelor of Science - Information Technology
SIES College of Commerce And Arts
Sion01.2014
High School Diploma -
Andhra Education Society
Wadala01.2011
SSC -
South Indian Welfare Society
Wadala01.2009
Skills
- Transaction review
- Fraud Detection
- Fraud prevention
- Transaction monitoring
- Dispute Resolution
- Stakeholder Management
Awards
Got an Appreciation certificate from Qatar for supporting in FIFA project.
Timeline
Associate (Risk and Fraud Operations)
Apertum Online Pvt Ltd
2023.09 - Current
Senior Associate
Radius Global Solution
2023.01 - 2023.09
Senior Process Executive
Bureau Veritas
2021.10 - 2023.01
Team Lead
BookMyShow
2015.01 - 2021.05
Executive
Quikr
2014.07 - 2014.12
Bachelor of Science - Information Technology
SIES College of Commerce And Arts
High School Diploma -
Andhra Education Society
SSC -
South Indian Welfare Society
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