Summary

Overview

Work History

Education

Skills

Awards

Timeline

Subash Ponnambalam

MUMBAI,Maharashtra

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

years of professional experience

Work History

Associate (Risk and Fraud Operations)

Apertum Online Pvt Ltd

09.2023 - Current

Analyzed large amounts of data to find patterns of fraud
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Performed risk assessments to determine level of fraud risk and prioritize investigations
Evaluated success of fraud detection systems to identify areas for improvement
Evaluated customer data to identify and prevent fraudulent activities
Tracked fraud cases and monitored trends to develop strategies for prevention
Reviewed transactions and receipts to identify any suspicious
Analyzed large amounts of data to find patterns of fraud and anomalies.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Tracked fraud cases and monitored trends to develop strategies for prevention.
Evaluated customer data to identify and prevent fraudulent activities.

Senior Associate

Radius Global Solution

01.2023 - 09.2023

I am responsible for preparing summons and complaints, as well as complaint packages and judgment packages. I also send files for lawsuits and follow up on them. Additionally, I prepare affidavits, default judgments, and summary judgments, and track all legal procedures. Finally, I prepare bankruptcy letters and dismiss cases.

Senior Process Executive

Bureau Veritas

10.2021 - 01.2023

Responsible for day-to-day activities as part of CIF SSC operations scope such as review of CVs to analyze the competencies and entering the information into Production Core Model (PCM) tools (Siebel)
Review of documents: Inspection reports, time sheets, receipts, etc
As per procedure and send to BV Countries or client via PCM tools, emails
Preparing and sending weekly pending actions to managers and countries and follow up, reminder and response to countries for pending actions via email and weekly calls
Ensure all Process Specific Dashboards are updated on a regular basis and is also accurately filled as per the pre-defined guidelines
Working on special request from countries with respect to GSD and completing the task on timely manner
Identify opportunities for improvement in processes and systems, and make appropriate recommendations
Meet SLAs and KPIs related to area of operations
Biweekly publishing KPIs to BV offices globally highlighting noncompliance to contract and coordinating with such countries for closing the gap
Preparing GSD Status reports and Supervision status reports on a monthly basis and publishing it to HO
CTC-IVS (Building and Infrastructure) launch to HO and respective countries twice a year and follow up in getting the updated CVs of resources and updating it on PCM tools (Siebel)
Planning and Monitoring
Reporting Defining Business requirements and reporting them back to Stakeholders
Major Projects Handled: Handled BV large contract (Shell) Maintaining a list of qualified resources to address client activities as well as preparation of reports reflecting various KPIs Extracting data from tools like Tableau, Siebel
Biweekly publishing KPIs to BV offices globally highlighting noncompliance to contract and coordinating with such countries for closing the gap
Attending monthly conference calls with Global Service Line and sharing process updates
Liaising with contracting offices and providing assistance on meeting the KPIs Involved in the preparation of Weekly Report which provides a status of compliance to KPIs by all the BV offices globally
This report was sent to the Global Service Line Conducted training sessions on the usage of BV tool 'Siebel Q&S' over web conference to Bureau Veritas branches globally.

Team Lead

BookMyShow

01.2015 - 05.2021

Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Established open and professional relationships with team members which helped resolve issues and conflicts quickly
Monitored daily and weekly key performance indicators to maintain Ontrack status
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
Coached team members in techniques necessary to complete job tasks
Managed Back-End Delivery with Configuration of Cinemas and Events
Coordination with the Business Development Team
Developed and updated spreadsheets and databases to track, analyze and report on performance of the employees.

Executive

Quikr

07.2014 - 12.2014

Quikr is an Indian online marketplace and classified advertising platform
Achievements/Tasks Maintained excellent attendance record, consistently arriving to work on time
Proved successful working within tight deadlines and a fast-paced atmosphere
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Identifying the spammers
Deletion of fake Ad's
Publishing Ad's on the site
Reviewing Ad's.

Education

Bachelor of Science - Information Technology

SIES College of Commerce And Arts

Sion

01.2014

High School Diploma -

Andhra Education Society

Wadala

01.2011

SSC -

South Indian Welfare Society