Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Interests
Timeline
Generic
Subashchandra S

Subashchandra S

Healthcare
Bangalore

Summary

Dear recruiting team,

Working as a Head of Special projects & Director of Nursing in the Smart / tele-ICU space in reimaging ICU, your job posting caught my attention. Over the 15 years of my nursing career, my personal drive to expand the reaches of patient care led me to discover the benefits of technology-led models of care. Given its strong foundation of technology innovation, I have followed foray into the healthcare space with great excitement, and would love to contribute to its success, and reach millions of patient’s in need across India.

I hope the following reasons show you that I will be a valuable addition to your team:

· Built one of India’s largest tele-ICU nursing teams from the ground up(50+ strong)

· Personally developed training curriculum to upskill nurses of all knowledge levels, from trainee registered nurses, to experienced nurse practitioners

· Designed and implemented nursing operations for hospitals accredited with NABH and JCI certifications

· Worked closely with multi-functional engineering and IT teams to design a brand new EMR product

· Led implementation of strong clinical protocols for improved patient management, ground training and technology adoption across tier 2and 3 cities in India, while working closely with multi-disciplinary clinical teams

· My years in Canada gave me the rich experience of working with individuals of different nationalities and cultures, and honing strong, reliable teams

· Graduate of IIMB’s EdX Micro masters which covered People Management, Finance, Accounting, Operations, Business Strategy, and Marketing

· During 5 years of tenure in pervious organizations learnt collaborated with the multidisciplinary team in Project management and deployment services. Contributed to revenue growth through multiple business models.

· Exhibits thought leadership around new ideas, strategies, and opportunities

Beyond my work experience, I am an avid traveler who loves India’s country side, and its many languages. I am fluent in Kannada, Hindi and Malayalam, and can comfortably converse in Telugu and Tamil too.

Thank you for your time and consideration.

Overview

12
12
years of professional experience
8
8
years of post-secondary education

Work History

Head of Special Projects

Cloudphysician Healthcare Pvt Ltd
Banaglore
2022.07 - Current
  • Engage with CP subject matter experts to create eLearning and ICU training materials to support enhancements to the implementation toolkit and methodology
  • Provide input regarding the CP clinical training team deployment, prioritization process, and growth to meet varied customer needs including planned launches, remedial training response to gaps in performance, ongoing competency evaluations, etc
  • Own, improve, implement and monitor all the Operations and Customer Success processes to help us scale
  • Work closely with the Product team to provide feedback and implement new features to help achieve the Operations team's objectives
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Head of Client Operations

Cloudphysicain Healthcare Pvt Ltd
Bangalore
2021.06 - 2022.06
  • Drive collaborative, trusting relationships with customer counterparts during training, simulations, and go-live support; strive to be seen as a ʻgo toʼ by your counterparts for questions and concerns and build clinical team buy-in, adoption of the model, and exceptional clinical quality outcomes
  • Collaborate with the Finance team to set comprehensive budgets and targets for the company's financial and operational performance and growth - Own overall design, development, maintenance, and delivery of training targeted for customer command center nurses and service provider partners
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Provide leadership that inspires the provision of safe, world class, high quality, patient-centered care, and to nurture the training organization to be a key strategic, high-impact team
  • Set strategic operational goals and KPIs around customer and assistant satisfaction, engagement, matching timelines, average revenue — and report on them to the wider team
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.

Director of Nursing and Business Development Manager

Cloudphysician Healthcare Pvt Ltd
Bangalore
2020.07 - 2021.06
  • Contribute to the process to establish CP certification with accredited healthcare training bodies like IIHMR to enable CP to certify its customer and partner care teams through ongoing competency evaluation process and deployment of continuing education credits
  • Collaborate with customer training departments to align clinical training requirements and credentialing of in-home service provider clinicians
  • Lead clinical training team inclusive of experienced nurse educators dedicated to delivering training and building program expertise with our customers (program leaders, command center teams, trainers), rapid response partners, and other stakeholders
  • Partnering with our customer training leads to implementing a “train the trainer” model for ongoing training of customer staff in the virtual hospital model
  • Develops deep understanding of CP virtual hospital role competencies, CP so ware platform, and best practice application of the competencies and platform for enabling delivery of decentralized care
  • Oversee and manage the clinical training team to facilitate effective training for clinicians and non-clinicians as needed on the virtual hospital model.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Identified department issues to recommend corrective actions.
  • Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.

Director of Nursing and Paramedics

Cloudphysician Healthcare Pvt Ltd
Bangalore
2017.06 - 2020.06
  • Hire, train, lead and develop a team of managers and operators focused on providing the best experience to our executive clients - Fosters an environment of continuous improvement of nursing services and staff to meet patients/residents and their families' needs and expectation in Tele ICU services - Promotes an environment focused on top of license practice - interprofessional collaboration - Communicates a shared vision for clinical excellence; ensures the realization of high-quality - Drives business excellence, staff excellence, clinical excellence, and customer excellence - Models a service-oriented culture - Train customer teams on virtual hospital workflows, guidelines, and procedures, with an emphasis on the Cloudphysician(CP) clinical model, team roles and responsibilities, patient acquisition approaches, effective virtual care practices, and technology and so ware
  • This will be accomplished using a blend of didactic and shoulder-to-shoulder training alongside the client command center team
  • Contribute to the build of a multimodal training program that enables CPʼs customers and its partners to become the leading experts in delivering high quality decentralized care in the home
  • Maintains CP clinical expertise and a strong nursing, evidence-based practice.
  • Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Evaluated work performance of [50+] nursing personnel to determine wage increases and implement discipline.
  • Reviewed and evaluated test results to suggest care and treatment options with the clinical teams.

Nursing Executive

Columbia Asia Hospital Doddaballapur
Bangalore
2015.09 - 2017.05
  • Key deliverables: - Establish nursing strategy to include Pillars of Nursing Excellence, delivery of nursing care services that lead to improved patient outcomes, staff development, data stewardship, and product and patient care program development
  • Oversee the development and implementation of nursing excellence, including relevant policies and procedures, accreditation standards, and local and federal regulatory compliance
  • Develop and drive key performance indicators, including patient outcomes and compassionate care delivery, for clinical nursing services
  • Ensure alignment of all nursing staff to the goal of clinical excellence, while taking necessary steps to alleviate nursing burnout
  • Lead career development of nursing staff, including education, mentoring, residency, and preceptorships.
  • Collaborated with team members to achieve target results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.

Developmental Service Provider, Bethesda Community Service
2014.09 - 2015.06
  • Key deliverables: - Provides initial service screening and limited assessment of initial needs of individuals referred for mental health services
  • Provides brief counseling, crisis intervention as required and/or appropriate
  • Assesses clientʼs eligibility for service(s) and potential needs for additional services
  • Assigns eligible clients to the most appropriate counselor/case manager in the organization
  • Assists in updating counselor schedules in the EMR
  • Supports the teamʼs use of the EMR and trouble-shoots with IT for any issues
  • Ensures that clients are aware of privacy, confidentiality, respect, and clientʼs rights & responsibilities

Patient Attendant

Community Patient Transfer
2014.08 - 2015.06
  • Canada
  • Key deliverables: - Provide excellent customer service and patient care during routine and non-routine transportation from one medical facility to another
  • Provided patient care during transport, assisted paramedics with patient stabilization, monitored vitals during patient transport - Designed and initiated treatment plans designed to provide outstanding patient care as per established protocols
  • Managed and performed patient care for routine medical transports for dialysis and other medical ailments - Provided patient care in emergency situations and safely transported patients to local emergency departments.

Registered Charge Nurse

Diabetic Educator, Columbia Asia Hospital Hebbal
Bangalore
2011.09 - 2013.04
  • Key Deliverables: - Identified the educational and training needs of targeted learners in the areas of classroom-based learning, clinical preceptorships, and in-service training
  • Coordinates the planning implementation, and evaluation of clinical training programs and the provision of clinical consultation to care providers based on identified needs
  • Assists in the development and dissemination of medical management guidelines and other clinical information for targeted providers
  • Prepares, schedules, and delivers classroom and clinic-based medical management instruction for clinical healthcare professionals
  • Performs audit to check the preparedness of NABH & other audits
  • Analysis of key performance indicators and chart reviews for development and delivery of customized clinician training initiatives as required based upon evaluation of performance metrics and chart review findings
  • Documentation, monitoring and tracking of all clinician outreach and training activities
  • EHR/EMR (Electronic Health Record/Electronic Medical Record) experience required
  • Strong presentation skills with demonstrated experience in leading provider education workshops along with the ability to effectively communicate with physicians, nursing staff, and hospital administration.

Registered Nurse - Emergency Medicine Technician

Columbia Asia Hospital Hebbal
Bangalore
2007.12 - 2009.07
  • Provided first response services which included bandaging wounds, administering oxygen, and administering CPR - Transported patients to appropriate medical facilities Accomplishments multiple CPR saves
  • Delivered 2 children - Administered CPR and other emergency medical treatment during emotionally stressful situations
  • Maintained a quality, customer service oriented environment designed to provide protection and safety for personnel, property and assets
  • Provide emergency services to multiple municipalities, inter-facility patient transports, customer service., documentation of medications and pt
  • Performed and assisted multiple minor outpatient procedures while providing optimal care and quality customer service for all patients
  • Provide emergency medical services under highly stressful emergency conditions while providing quality customer service and report writing
  • Provide high quality emergency and non-emergency medical care and transportation to patients while providing exceptional customer service
  • Reorganized and maintained the emergency room medical supplies while continuously resupplying medical equipment ensuring 100% efficiency in providing patient care
  • Operate medical equipment such as cardiac monitors, automated external defibrillators, and bag-valve mask resuscitators in advanced life-support environments.

Education

Micro Masters in Management - Micro Masters in Management

IIMBx EDX
IIMB Bangalore
2021.09 - Current

Post Graduate Diploma - Community Mental Health

Niagara College
Welland Campus, Canada
2013.05 - 2014.04

Master of Science - Mental Health Nursing

Global College of Nursing, Affiliated To RGUHS
Bangalore
2009.08 - 2011.05

Bachelor of Science - Nursing

Global College of Nursing, Affiliated To RGUHS
Bangalore
2003.09 - 2007.09

Skills

Training and Developmentundefined

Accomplishments

  • Conducted research which was a study to evaluate the effectiveness of Jacobsonʼs progressive musclerelaxation therapy on anxiety among cancer patients in 2011
  • Seminars and Workshop:
  • Conducted seminars and workshops in the following domains:
  • Nursing informatics
  • Preceptorship in a clinical setting- A vital component of growth and development
  • Continuous Quality Improvement in Nursing Practice
  • Drug Awareness
  • Research methodology
  • Infection Prevention Training Programme
  • Nursing Leadership Module.

Affiliations

Member of Karnataka Nurses Forum

India Member of Trained Nurse Association

India Member of International Society of Mental Health Nurses, India Member of Karnataka Nursing Council

India Licensure/Certifications

RN Licensure India: 10800

MSN India: 4800

Additional Information

  • Collaborate cross functionally with other areas of the business, including tech, product, design & marketing Define, monitor, and analyze key metrics for launched products/features and feed learnings back into our product development and learning process
  • Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics, and additional details that show how the user stories are to be satisfied; partner with IT to ensure alignment and realization of business requirements during the development process
  • Experienced in working with different kinds of EMR in India and Canada monitored and helped in developing different modules in EMR for both nursing and doctorsʼ perspective.
  • Good exposure in the role out of EMR in nursing teams Played vital role between client and developers in developing EMR Capable to handle multiple teams at a time Goal-oriented and agile learner
  • Achieved the desired result in deploying new so ware especially in healthcare setup. Project Management of EMR deployment and Tele services project deployment.
  • Successfully deployed nearly 40+ Tele ICU units in 15 different states in India. HTML5 monitors, machine learning with healthcare monitors in ICU At present running Indiaʼs first Tele ICU nursing team and taking care of 150+ patients across 15 states in India 24/7 from the command center located in Bangalore and actively involved in Business Development and Client Operations.
  • Planned P&L of 8 bed ICU from incision to successful operations and achieved desired results in 6months. Received Star Performer Award for distinguished work and contribution as Charge Nurse in Columbia Asia Hospital.
  • Able to set up and run a full functional nursing team at hospitals, good knowledge about NABH & JCI accreditation played a key role in being a team member in disaster management like Code blue, Code Red, Code yellow.
  • Earned a reputation for excellence in service delivery by gaining special appreciation from the Chief Nurse Superintend [CNS].
  • Well recognized by health care professionals in the hospitals for the excellent care shown to patients Worked effectively in an interdisciplinary team to provide complete patient care. Health education seminars and Health awareness camps in different communities. Conducting free health check-ups for people in rural areas living below the poverty line.

Interests

Learn new Healthcare technology.

Travel new countries

Timeline

Head of Special Projects

Cloudphysician Healthcare Pvt Ltd
2022.07 - Current

Micro Masters in Management - Micro Masters in Management

IIMBx EDX
2021.09 - Current

Head of Client Operations

Cloudphysicain Healthcare Pvt Ltd
2021.06 - 2022.06

Director of Nursing and Business Development Manager

Cloudphysician Healthcare Pvt Ltd
2020.07 - 2021.06

Director of Nursing and Paramedics

Cloudphysician Healthcare Pvt Ltd
2017.06 - 2020.06

Nursing Executive

Columbia Asia Hospital Doddaballapur
2015.09 - 2017.05

Developmental Service Provider, Bethesda Community Service
2014.09 - 2015.06

Patient Attendant

Community Patient Transfer
2014.08 - 2015.06

Post Graduate Diploma - Community Mental Health

Niagara College
2013.05 - 2014.04

Registered Charge Nurse

Diabetic Educator, Columbia Asia Hospital Hebbal
2011.09 - 2013.04

Master of Science - Mental Health Nursing

Global College of Nursing, Affiliated To RGUHS
2009.08 - 2011.05

Registered Nurse - Emergency Medicine Technician

Columbia Asia Hospital Hebbal
2007.12 - 2009.07

Bachelor of Science - Nursing

Global College of Nursing, Affiliated To RGUHS
2003.09 - 2007.09
Subashchandra SHealthcare