SUBASHINI RAMACHANDRAN
COIMBATORE
Summary
Dynamic and versatile operations leader with a total of 4.5 years of experience in end-to-end RCM. I have a proven track record in employee training and strategic planning. Expert in enhancing team performance and fostering collaboration, while effectively managing accounts receivable processes. Committed to delivering exceptional client support and driving process improvements to maximize revenue and ensure satisfaction.
Overview
4
4
years of professional experience
Work History
Team Supervisor
Ventra Health Pvt Ltd
Coimbatore
04.2024 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained positive working relationship with fellow staff and management.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Motivated team members through recognition programs and performance-based incentives.
Senior AR Caller
Prochant India
Coimbatore
08.2023 - 04.2024
- Managed accounts receivable and payables processes, including denial, payments, appeals, and eligibility verification.
- This involves an end-to-end process in revenue cycle management.
- Responsible for contacting insurance companies, patients, and other responsible parties to follow up on unpaid or denied medical claims. Their main goal is to ensure timely payment, maximize revenue, and minimize financial losses for the healthcare provider.
International Customer Service Agent
Sutherland Business Solution
Chennai
05.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service in the UK and the USA.
- Taking inbound calls and responding to customer inquiries.
- Troubleshooting: Helping customers resolve technical or operational issues.
- Managing complaints: Addressing customer concerns, and finding suitable solutions.
Client Partner
Access HealthCare
Coimbatore
12.2020 - 01.2022
- I have Worked for providers to update patients' demographic information based on the medical records. It includes all types of documents that appear patient detailed information.
- Eligibility verification in medical billing is the process of confirming a patient's insurance coverage and benefits before providing medical services. This ensures the provider receives payment, and the patient understands their financial responsibility.
Education
Master of Arts - Journalism And Mass Communication
Bharathiyar University
Coimbatore05-2023
Bachelor of Arts - Corporate Secretaryship
Hindustan College of Arts & Science
Coimbatore05-2020
Skills
- Employee training
- Performance evaluation
- Strategic planning
- Customer service
- Effective communication
- Process improvement
- Client support
- Leadership
- Project planning
- Client communication
Timeline
Team Supervisor
Ventra Health Pvt Ltd
04.2024 - Current
Senior AR Caller
Prochant India
08.2023 - 04.2024
International Customer Service Agent
Sutherland Business Solution
05.2022 - 01.2023
Client Partner
Access HealthCare
12.2020 - 01.2022
Master of Arts - Journalism And Mass Communication
Bharathiyar University
Bachelor of Arts - Corporate Secretaryship
Hindustan College of Arts & Science
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