Summary
Overview
Work History
Education
Skills
Timeline
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Subasish Koner

Subasish Koner

Kolkata

Summary

With over 13 years at TCS, I am a forward-thinking Operations Manager, renowned for elevating project delivery by 30% through innovative risk management and process automation. My expertise in fostering customer relationships and mentoring teams has consistently driven success, showcasing a unique blend of analytical and interpersonal skills.

Overview

13
13
years of professional experience

Work History

13 Years of Industry Experience

TCS
Kolkata
03.2012 - Current
  • Seasoned Operations Manager with 13+ years of experience in insurance operations, specializing in life and pension insurance, process optimization, and service delivery.
  • Proven expertise in managing large-scale BPS operations, driving process efficiency.
  • Skilled in stakeholder management, team leadership, and digital transformation.
  • Proficient in data analysis (Python, SQL, Power BI) and business analytics, leveraging insights to improve decision-making.
  • Experience in Agile methodologies and regulatory compliance within the BFSI.
  • Adept at leading high-performing teams, and ensuring seamless service delivery in alignment with business goals.

Education

Master of Commerce - Commerce

Burdwan University
Burdwan,West Bengal
03-2006

Skills

  • Customer service
  • Feedback collection
  • Orientation assistance
  • Creativity and innovation
  • Icebreaker activities
  • Initiative-taking
  • Risk Management
  • Problem solving
  • Mentoring experience
  • Process Automation
  • Due diligence
  • Business Analysis

Timeline

13 Years of Industry Experience

TCS
03.2012 - Current

Master of Commerce - Commerce

Burdwan University

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Subasish Koner