Subba Reddy
Customer Service,Sales Executive
Tirupati
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Amazon
Tirupati
03.2018 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Food and Beverage Executive
Hotel Udayee International
Tirupati
05.2016 - 01.2018
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Master of Arts - Sociology
05.2014 - 05.2016
- Awarded [Award Name]Prathibha award Recieved from Chief Minister of AP
Bachelor of Science - Hotel Management
05.2011 - 05.2014
- Elected Captain of [Team]Industrial Training at Mahindra Holidays ,Coorg
PG Diploma - Tourism And Travel Management
05.2015 - 06.2016
- Elected to [Elected Position] for [Student Organization, Fraternity or Sorority] in [Year]German language Guide for Foreign Tourist
Skills
[Type] support
Quality assurance
Negotiation
Order fulfillment
Shipping procedures understanding
Retail store support
Money handling abilities
Route dispatch
Staff education and training
Stock management
Recordkeeping strengths
Complaint resolution
Sales expertise
Convincing Power
MS Office ,Excel,cloud computing
Timeline
Customer Service Associate - Amazon
03.2018 - 04.2023
Food and Beverage Executive - Hotel Udayee International
05.2016 - 01.2018
Sri Venkateswara University - PG Diploma , Tourism And Travel Management
05.2015 - 06.2016
Sri Venkateswara University - Master of Arts, Sociology
05.2014 - 05.2016
SGS Arts College Sri Venkateswara Uiversity - Bachelor of Science, Hotel Management
05.2011 - 05.2014