Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Subbaiah M U

Subbaiah M U

Bengaluru

Summary

Strong leader and problem-solver with over 22 years of experience, dedicated to streamlining operations to decrease costs and promote organizational efficiency through training and organizational development. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Sr. Manager Training & OD

SWIGGY
02.2019 - 01.2024
  • Managed an internal training team of over 40 people and partner training teams for 4500+ employees.
  • Introduced hiring center programs and migrated assessments to an AI platform.
  • Established a new conversational quality monitoring process.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Set up a Nesting center for 0-30 day employees and implemented a partner LMS.
  • Developed training skill matrices, conducted Training Need Analysis and set up a mentoring program.
  • Automated the update management system and created organizational development training programs.
  • Led projects on Knowledge management, LMS, hiring tools, and training management systems.
  • Created and Led projects and front-line excellence initiatives that reduced costs, optimized resource allocation, and improved efficiency.

Creative Director

WISDOMTOOLZ
04.2016 - 01.2019
  • Created custom training simulators and managed their deployment and maintenance.
  • Responsible for marketing, sales, and training content creation.
  • Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
  • Mentored and trained junior designers to help enhance skills and capabilities.
  • Managed multiple projects simultaneously, ensuring timely completion and seamless execution.
  • Grew the team from 3 to 20 employees.

HR Manager

SYMMETRICS
02.2015 - 01.2016
  • Set up and streamlined HR processes.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Developed incentive and bonus programs and organized team bonding events.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Grew the team from under 10 to over 30 employees.

Consultant and Freelance Trainer

Self-employed
11.2013 - 01.2015
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Trained staff on communication skills, business writing skills, DISC assessments, and leadership programs.
  • Researched and developed training simulators and trained batches using instructor-led training simulators.

Director Business Development

PHOTOCOPY INC
11.2012 - 10.2013
  • Conducted market research to identify new opportunities for business expansion and diversification.
  • Acquiring college partnerships to promote business, but had to close operations due to market challenges.

Operations Manager

TESCO
04.2011 - 11.2012
  • Transitioned and managed European operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Generated reports, executed promotions, coordinated supply chains, and managed budgets to achieve profitable results.

Operations Manager

AVIVA (WNS)
03.2004 - 04.2011
  • Started as a trainer and progressed to operations manager.
  • Implemented operating systems and policies, managed budgets, and provided leadership and support.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.

Trainer

America Online (AOL)
06.2002 - 02.2004
  • Hired, trained, and developed Customer Care Consultants.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.

Education

Hospitality

KKRM College of Hotel Management
Bangalore
05.2002

College -

St. Aloysius College
Mangalore
05.1998

School -

Lawrence School
Lovedale
04.1995

Skills

  • Learning Design and Development
  • Facilitation
  • Stakeholder Collaboration
  • Performance Metrics
  • Instructional Design
  • Adult learning principles
  • Knowledge management
  • Learning management systems
  • Training technology solutions
  • People Management
  • Hiring
  • Project management
  • Green Belt Certified from ISI

Hobbies

Horse Riding

Photography

Golf

Collecting Bikes

Timeline

Sr. Manager Training & OD

SWIGGY
02.2019 - 01.2024

Creative Director

WISDOMTOOLZ
04.2016 - 01.2019

HR Manager

SYMMETRICS
02.2015 - 01.2016

Consultant and Freelance Trainer

Self-employed
11.2013 - 01.2015

Director Business Development

PHOTOCOPY INC
11.2012 - 10.2013

Operations Manager

TESCO
04.2011 - 11.2012

Operations Manager

AVIVA (WNS)
03.2004 - 04.2011

Trainer

America Online (AOL)
06.2002 - 02.2004

Hospitality

KKRM College of Hotel Management

College -

St. Aloysius College

School -

Lawrence School

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Subbaiah M U