Subbaraj Muthukumar
Finance Program & Operations Associate Manager
Bengaluru
Summary
With over 19 years of experience in F&A - Order to Cash Domain and a PMP certification, I am a results-driven leader adept in Service Delivery, Transitions, Project Management, Business Transformation, SLA Management, and Employee Development. My expertise spans Billing, Cash Application, Collections, Cash Reconciliations, Credit Management, and Deductions Management. I have a proven track record of success in top organizations, leveraging my skills to drive operational excellence and achieve business objectives.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Finance Program & Operations Associate Manager
Accenture
01.2024 - Current
- Heading Global OTC Operations for a US-based Freight client, overseeing a team of 58 employees in India and Manila
- Accountable for complete OTC operations encompassing Billing, Cash Applications, Collections, and Deductions Management
- Fostered strong business relationships with clients, successfully managing and meeting client expectations on work quality, achievement of metric targets, and reporting
- Spreadheaded automation and transformation initiatives across processes
- Effeciently managed Deal financials by ensuring my account is well within the budget and by keeing my Head Count intact along with other financial metrics
Associate General Manager
HCL Tech
05.2023 - 06.2023
- Site Lead for Bangalore OTC operations for an US based Oil & Gas client
Operations Associate Manager
Accenture Solutions Private Limited
12.2016 - 05.2023
- Served as a Tower Lead for OTC Operations for a US-based CPG client, leading a 131-member team across sub-processes such as Billing, Cash Application, Collections, Credit Management, and Deductions Management
- Sprearheaded the seamless transition of an additional 45 FTEs into the existing business, demonstrating end-to-end proficiency in scope identification, budgeting, and ensuring a smooth go-live
- Delivered notable results by consistently achieving critical metrics such as Average Days to Pay(Collections), % Current(Collections), Cash Application Speed and Billing Block Removal every month
- Pioneered and executed automation initiatives across various OTC streams, driving effeciency and process optimization
- Served as a Tower Lead for a Singapore & Australia based Telecom Client, leading a 35-member team, including 2 Managers
- Led successful transitions for OTC streams including Order Management, Credit Management and Contract Management, ensuring a seamless ramp-up of processes
Manager
Cognizant Technology Solutions
08.2014 - 12.2016
- Led AR operations for a US-based Phama client, with a Team of 25 professionals, delivering business services across the US, Europe and Canada
- Led transitions for AR in three phases across US, Canada and Europe sites, overseeing activities such as Customer Master Data Maintenance, Cash Applications, Billing, Cash Reconciliations and Month-end activities
- Participated in the Process Alignment workshop in Atlanta(US), collaborating with client representatives from various sites to standardize end-to-end OTC processes through the Fix and Shift model of transition
- Led operations governance by regular cadence with the Site Finance Directors to review process and team performance, fostering transparent communication and alignment with business objectives
- Sprearheaded people management efforts to enhance engament, motivation, productivity, and minimize attrition rates
Assistant Manager
Infor Global Solution
04.2012 - 08.2014
- Managed two teams, comprising a total of 33 Financial Analysts, delivering exceptional support for Finance & Administration operations for Infor Consultancy Services (ICS) across the EMEA region
- Led a team of 17 Financial Analysts to ensure seamless processing of Billing operations for Infor Consultancy Services (ICS) across the EMEA region
- Led a team of 16 Financial Analysts responsible for License-Billing operations for Infor Global Solutions, ensuring accurate and timely processing
Assistant Manager
Genpact
06.2005 - 04.2012
- Led a team of 33 competent executives serving clients across Europe, providing training, motivation, and guidance to drive productivity
- Managed the Accounts Receivable process for clients, overseeing cash applications, collections, reconciliation reporting, and documentation
- Established individual performance goals for team members and closely monitored their progress
- Collaborated with clients to gather constructive feedback, focusing on improving the 'Net Promoter Score' and enhancing customer satisfaction
Education
B.Com - Commerce
University of Madras
12th - undefined
Tamil Nadu, English
10th - undefined
Tamil Nadu, English
Skills
Operations Management
Transition Management
Project Management
Service Delivery
Order to Cash
Accounts Receivable
Certification
Diploma in Hotel Management & Catering Technology
Personal Information
Total Experience: 18 Years 10 Months
Timeline
Finance Program & Operations Associate Manager
Accenture
01.2024 - Current
Associate General Manager
HCL Tech
05.2023 - 06.2023
Operations Associate Manager
Accenture Solutions Private Limited
12.2016 - 05.2023
Manager
Cognizant Technology Solutions
08.2014 - 12.2016
Assistant Manager
Infor Global Solution
04.2012 - 08.2014
Assistant Manager
Genpact
06.2005 - 04.2012
B.Com - Commerce
University of Madras
12th - undefined
Tamil Nadu, English
10th - undefined
Tamil Nadu, English