JSS Subbaram Konatam
Manager - IT Operations
Hyderabad
Summary
Dynamic and results-driven IT Operations Manager with over 18 years of experience managing IT infrastructure, cloud environments, and enterprise operations, Experience in leading technical teams and managing comprehensive desktop and end-user computing (EUC) environments for large-scale enterprises. A proven track record of optimizing IT service delivery, implementing strategic technical roadmaps, and enhancing operational efficiency within fast-paced, high-profile organizations. Skilled in leveraging technologies likeAWS work spaces, Azure Active Directory and modern MDM solutions to support global IT infrastructure.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Kensium - OpsMaven Services Pvt. Ltd
02.2024 - Current
- Lead migration projects, including Latisys datacenter to Scott Datacenter and SDC to AWS.
- Manage IT support systems using Zoho Desk, JIRA, and Zoho Creator for procurement.
- Oversee enterprise office suites (O365), Acumatica ERP, Magento, BigCommerce, and Shopify platforms.
- Administer backup and monitoring tools such as Veeam and Site24x7.
- Manage domain registrars (GoDaddy, Big Rock) and SSL certificates via Namecheap and GoDaddy.
- Administer client firewall appliances (SonicWall, FortiGate).
- Act as primary escalation point for client tickets, IT procurement, subscription management, and operational planning.
- Conduct performance appraisals, KRA management, roster scheduling, and proactive client support strategies.
- ISMS and ISO audit participant for IT compliance.
- Manage AWS cloud environments and O365 operations.
Senior Associate to Manager / Engineer-3
Kensium Solutions Pvt. Ltd
12.2010 - 01.2024
- Maintained IT infrastructure including VMware, server hardware (IBM, HP), data storage, backups, and network monitoring.
- Configured and managed Active Directory, DNS, DHCP, Group Policies, and Windows Server environments (2003 to 2008 R2 migrations).
- Supported US and Indian user bases remotely, managing servers, network devices, and application support.
- Administered SQL Server backups and IIS application maintenance for clients including DrCar and GVMC.
- Managed VMware ESXi environments, snapshots, backups, and virtual machine provisioning.
- Provided end-user support for internal IT and CRM systems.
- Led a support team for GVMC, maintaining network infrastructure, proxy servers, antivirus servers, and public grievance call centers.
- Acted as IT project lead for CRM installation, vendor management, and client infrastructure support.
System Administrator
ICFAI University, Hyderabad
06.2007 - 11.2010
- Configuration and maintenance of Windows Server 2003 & 2008 environments, including domain controllers and Active Directory.
- Managed DHCP, ISA Server 2004, FTP, antivirus (E-Scan), and wireless broadband routers.
- Designed LAN with subnetting and enforced internet security policies.
- Provided technical support for desktops and laptops (HP, Acer, HCL, Dell).
- Led a team managing network and hardware issues campus wide.
- Supported software deployments including SAP, CMIE Prowess, SPSS, and client-server antivirus solutions.
Education
Bachelor of Science (B.Sc.) - Mathematics, Physics, Computer Science
ICFAI University
01.2005
Skills
- Operating Systems: Windows Server (2022), Windows 11, Linux
- Endpoint Management: Kaseya/Endpoint Configuration Manager, MDM (Intune), Group Policy Management, Active Directory AWS VDI
- Collaboration Tools: M365 Suite, Google Workspace, Zoom, Slack
- Support & Ticketing: Zoho Desk, JIRA, ITIL Framework
- Virtualization: VMware ESXi, vSphere
- Networking: DNS, DHCP, Active Directory, Group Policy, Firewall (SonicWall, FortiGate, Unify Secure Gateway)
- Cloud Infrastructure: AWS, Azure
- Hardware: Desktop, laptop and peripheral management
Certification
Certified Ethical Hacker (CEH) – EC-Council, May 2018 (Cert No: ECC89318388334)
Key Highlights
- Extensive experience managing global IT operations supporting distributed user bases and critical infrastructure.
- Skilled in hybrid cloud environments (AWS, on-premises datacenters), virtualization, and enterprise application support.
- Hands-on expertise in Active Directory, Windows Server migrations, firewall/security appliances, and backup/monitoring solutions.
- Proven track record in IT procurement, vendor management, SLA enforcement, and compliance auditing (ISMS, ISO).
- Strong leadership in team management, performance evaluation, operational planning, and client relationship management.
Timeline
Manager
Kensium - OpsMaven Services Pvt. Ltd
02.2024 - Current
Senior Associate to Manager / Engineer-3
Kensium Solutions Pvt. Ltd
12.2010 - 01.2024
System Administrator
ICFAI University, Hyderabad
06.2007 - 11.2010
Bachelor of Science (B.Sc.) - Mathematics, Physics, Computer Science
ICFAI University
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