Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
Generic

Subbaraman B

Bangalore

Summary

Experienced team member specializing in banking domain and fraud operations, reinsurance, report preparation, knowledge about ITIL and maintaining strict confidentiality. Seeking a role in a people-oriented organization that values individual talent, skill, honesty, and hard work. Eager to leverage expertise as a subject matter expert to drive the company forward with integrity and experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Coforge
04.2024 - 03.2025
  • Totally handled 3 different queues
  • OPI, Cancellation, Data Entry
  • Obtain and updating the renewal info from insurance company
  • Initiating payments to the policies if needed to renew the policy
  • coordinating with internal operations team to get the renewal activities completed on time & Handle queries effectively
  • Worked with processing team members and clents to communicate errors and obtain missing information for current applications.
  • Applied effective time management techniques to meet tight deadlines.

Process Analyst

SLK Software
03.2022 - 01.2024
  • Managing Process related production
  • Queue and task assignment and management
  • Expansion to ensure attention to detail and adherence to company policy
  • Conducted walk-through demonstrations of proposed process changes.
  • Standard Operating Procedures creation and updating
  • Quality check and inspection of tasks
  • Report creation and Process related client interactions (Process SPOC)
  • Recorded, transcribed, and distributed minutes of meetings
  • Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.

Associate Team Member

SLK Global
02.2021 - 02.2022
  • Cheque Fraud Operations
  • Checking legitimacy of Cheques
  • Signature Verification
  • Processing Cheques
  • Ticket creation in case of fraudulent cheques
  • Case Management
  • Case creation for fraudulent cheques
  • Blocking of Cards, Accounts and Online banking of the victims/fraudsters
  • Working on Tickets raised for blocked issues
  • Resolving account related issues
  • Chat in real time with the client to resolve issues

Education

Bachelor of Business Administration -

Rabindranath Tagore university(AISECT)
01.2019

Certified as Business Analyst - undefined

TrainSmart Academy
05.2023

Intermediate - undefined

Institute of Basic and Vocational Education
01.2016

Skills

  • Effective issue identification
  • Quickly adjusts to new situations
  • Effective collaboration skills
  • Consistent dedication to tasks
  • Prioritization and scheduling
  • Problem-solving analysis
  • Maintaining performance under pressure
  • Team leadership

Awards

  • Stellar Team, SLK Software, 09/30/22
  • Shining Star, SLK Software, 06/30/23

Certification

  • CBAP - Certified Business Analysis Professional

Languages

English
Tamil
Telugu
kannada

Timeline

Team Member

Coforge
04.2024 - 03.2025

Process Analyst

SLK Software
03.2022 - 01.2024

Associate Team Member

SLK Global
02.2021 - 02.2022

Certified as Business Analyst - undefined

TrainSmart Academy

Intermediate - undefined

Institute of Basic and Vocational Education

Bachelor of Business Administration -

Rabindranath Tagore university(AISECT)

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Subbaraman B