Subbarayappa C
Bangalore
Summary
Resourceful Office Administrator with a proactive approach to managing diverse priorities. Demonstrates strong autonomy in overseeing projects and ensures efficient office operations. Seeking a growth-oriented organization that values dedication and offers career advancement opportunities.
Overview
5
5
Languages
1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Assistant Vice President -Health & Benefits
Howden Insurance Brokers Pvt ltd
Bangalore
02.2025 - Current
- Managed complete renewal cycle, coordinated with underwriting and claims teams, negotiated competitive terms with insurance carriers.
- Identified at-risk accounts, designed and executed preventive strategies to avoid policy lapses, maintaining strong persistency ratios.
- Build and nurture long-term relationships with CXOs, HR Heads, and other decision-makers, ensuring exceptional service delivery and client
- Identify opportunities to offer additional or upgraded products, maximizing revenue per customer while enhancing client value.
- Lead, train, and mentor retention executives and relationship managers, fostering a high-performance, client-centric culture.
- Ensure strict adherence to IRDAI and other regulatory guidelines, while monitoring market dynamics to stay competitive and innovative.
- Facilitated client onboarding onto digital platforms, providing seamless access to policy information, claims, and services.
Senior Manager-CS
UIB Insurance Broker Pvt Ltd
Bangalore
11.2021 - 01.2025
- Oversaw Help Desk functions and retained corporate clients for employee-benefit products in the Bangalore/Karnataka region.
- Led a Helpdesk team to solve employee medical claim policy issues at assigned corporate locations.
- Managed claims to ensure timely resolution through strong partnerships with insurers and TPA.
- Developed strong relationships with corporate clients to enhance renewal processes.
- Cultivated relationships with corporate clients to drive alignment with business objectives.
- Capitalized on corporate relationships to prioritize renewal processes.
- Liaising with insurers and TPA for providing better services for various non-life products.
- Enhanced value-added services offered at client locations to boost satisfaction.
- Worked with other specialties to facilitate cross-selling of products.
Sr.Manager-EB
Prudent Insurance brokers
Bangalore
02.2016 - 11.2021
- Responsible to take care of monthly additions\deletions of employees by passing an endorsement with Insurance company's approval
- Negotiated with insurer to secure competitive pricing for renewal quotes of GMC, GPA, and GTL policies
- Coordinated with TPA and insurer to manage case closures effectively.
- Coordinated with TPA and insurer to finalize case closures.
- Attended client meetings to gather feedback and provide updates.
- Participated in client meetings to gather feedback and provide updates.
- Maintaining the Active employee's information with the complete information (Name,Emp id,DOB,Gender,DOJ,CTC,etc.))
- Coordinated with internal teams to generate accurate and timely reports
- Conducting orientation session and Quarterly review meeting with clients.
Team Leader, Operations
Vidal health TPA private Limited
03.2014 - 02.2016
- Achieved service level and AHT targets for the campaign.
- Updated management on daily headcount to maintain shrinkage below acceptable limits.
- Monitoring service quality and providing instant feedback to the CSRs
- Created and organized effective schedules for team members to optimize workflow.
- Reporting on team performance to senior managers
- Coordinated with client and internal IT team during technology issues, created and maintained downtime reports for clients and management
- Facilitated staff recruitment process to identify suitable candidates.
- Defined key responsibility areas for newly hired employees to clarify roles.
- Monitored attendance and leave management for the team on a daily and weekly basis.
- Coordinating with the client and internal IT team during technology issues, creating and maintaining downtime reports for clients and management team
- Managed staff recruitment process to build an effective team
- Tracking policy updates for all the major corporate (IBM,Accenture & Oracle)
Team Leader, Operations
Polaris Financial Technology Limited
11.2011 - 01.2014
- Led a team of 15 to 20 executives, overseeing daily operations and performance.
- Monitored data management processes to ensure accuracy and compliance.
- Taking initiative that all team members are cross trained across processes in the program
- Initiated cross-training program for all team members across processes to enhance versatility and operational efficiency
- Responsible for performance reviews and one on one take place on a fortnightly basis for each member in the team and ensure that all this is recorded
- Developing a second line to take up responsibilities in my absence
- Conducting Daily Team Huddles and giving all the Executive updates and feedback
- Completed various special tasks to support team objectives.
- Maintained coaching logs to document internal and external error feedback. for the error Feedback
- Conducting Daily Team Huddles and giving all the Executive updates and feedback
- Keeping track of the Bottom performers and executing Corrective Action Plan and Performance Improvement Plan whenever required in order to bring up the Monthly scores
- Keeping track of the Bottom performers and executing Corrective Action Plan and Performance Improvement Plan whenever required in order to bring up the Monthly scores
- Managed escalations related to process issues to ensure timely resolution.
- Processed orders for the back-end client daily.
- Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.
Customer support associate
Sparsh BPO
07.2008 - 09.2009
- Handled inbound customer calls
- Adhered to telephonic etiquette during customer interactions
- Delivered accurate information to customers, enhancing their experience
- Escalated unresolved complaints to supervisor for timely resolution
- Directed unresolved complaints to supervisor for resolution
- Delivered high-quality customer service
- Achieving KRAs set by the management.
Education
Insurance Financial -
Charted Insurance Institute
06.2026 - 07.2026
Fellow Of Insurance Institute Of India (FIII) - General Insurance
Insurance Institute of India
01.2025 - 09.2025
Bachelor of Computer Application -
S K university
Ananthapur04-2008
Skills
- Health technology integration
- Regulatory compliance
- Policy negotiation
- Data analysis
- Risk assessment
- Client management
- Client contract negotiation
- Benefits communication
- Good understanding of business processes
- Team leadership
- Talent retention initiatives
- Coaching and mentoring
- Customer service
- Customer interaction
- Decision making
- Client relationship management
- Insurance underwriting
- Negotiation strategies
- Digital onboarding
- Problem resolution
- Policy compliance
- Consulting
- Corporate presentations
- Negotiation
- Strategic planning
- Decision making & judgment
- Risk management
- Effective relationship building
- Data analytics
- Troubleshooting and problem resolution
- Cross-functional team coordination
- Relationship building
Certification
Insurance Brokers Examination Certificate Of Qualification, 10/12/2019, PO/ BQP under the stream of Composite Insurance
Technical Qualifications
Confident with IT and the basic office software packages (Word, Excel, PowerPoint etc)
Disclaimer
I hereby declare that the above given information is true to best of my knowledge.
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Kannada
Proficient
C2
Tamil
Elementary
A2
Timeline
Insurance Financial -
Charted Insurance Institute
06.2026 - 07.2026
Assistant Vice President -Health & Benefits
Howden Insurance Brokers Pvt ltd
02.2025 - Current
Fellow Of Insurance Institute Of India (FIII) - General Insurance
Insurance Institute of India
01.2025 - 09.2025
Senior Manager-CS
UIB Insurance Broker Pvt Ltd
11.2021 - 01.2025
Sr.Manager-EB
Prudent Insurance brokers
02.2016 - 11.2021
Team Leader, Operations
Vidal health TPA private Limited
03.2014 - 02.2016
Team Leader, Operations
Polaris Financial Technology Limited
11.2011 - 01.2014
Customer support associate
Sparsh BPO
07.2008 - 09.2009
Bachelor of Computer Application -
S K university