SUBBASH VELMURUGAN
Villupuram
Summary
2+ years of experience in Linux/Windows environments, hardware troubleshooting, server configuration, performance monitoring, and ticket-based incident resolution. Skilled in OS installation, system hardening, virtualization, and network troubleshooting. Strong experience supporting enterprise environments and resolving application, hardware, and network-level issues under SLA-based workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
QA & Cybersecurity Intern
LTIMindtree
08.2024 - 01.2025
- Validated enterprise workflows, executed test cycles, and logged deviations using JIRA.
- Performed regression testing and collaborated with backend teams for RCA.
- Created documentation and reports to improve traceability and bug resolution.
- Performed application-level troubleshooting and system behavior analysis.
IT Support Intern
INTEGRA
07.2023 - 09.2023
- Installed, configured and troubleshot Linux/Windows systems for end-users.
- Resolved OS, hardware and application-level issues under SLA.
- Performed system and hardware diagnostics improving uptime and performance.
- Supported ticketing workflows and incident resolution using ServiceNow.
- Assisted in user provisioning, application support, and system configuration.
Network & System Support
EATON
10.2020 - 06.2021
- Monitored and troubleshot network issues including DHCP/VPN failures.
- Evaluated hardware components and assisted in system configuration.
- Performed performance analysis and issue resolution using logs.
- Collaborated with teams to improve network uptime and documentation.
Education
Bachelor of Engineering - ECE
Mailam Engineering College
01.2024
Diploma in ECE -
Surya Polytechnic College
01.2020
Skills
- Linux Installation
- Configuration
- Hardening
- Apache
- NFS
- Samba
- Cron jobs
- RAID
- LVM
- Disk Partitioning
- Windows Installation
- Client-Level Troubleshooting
- Hardware Diagnostics
- Deployment
- Virtualization Fundamentals
- Performance Monitoring
- System Logs
- TCP/IP
- DHCP
- VPN
- Wireshark
- ServiceNow
- JIRA
- Remote Support
- RCA
- Documentation
- Okta SSO
- Google Workspace
- VPN Access
- Python
- Selenium
- SLA-based Ticket Resolution
- Asset Setup
- Hardware Setup
- System Patching
- Updates
- Access Provisioning
- Account Provisioning
- Network Configuration
- Debugging
- Written Documentation
- SOPs
Certification
- Software Testing & Quality Assurance - Naan Mudhalvan
- Network Configuration & Penetration Testing
- Linux+ & Ethical Hacking Basics
- IoT & AI Innovation Award - n1,00,000
Accomplishments
- Winner - TNSCST Innovation Award (n25,000)
- Winner - National Hologram Display Presentation
- National-Level Kabaddi Champion (U19)
Projects
IT Support & SaaS Lifecycle Automation, Managed provisioning workflows using Google Workspace & Okta. Documented repetitive support issues improving resolution speed. Application Quality Validation Framework, Designed regression cycles improving test coverage and defect leakage. AI & IoT-Based Smart Sprinkler System, Built automated system with event monitoring and performance logs.
Availability
Immediate Joiner, Remote + Hybrid | Flexible Shifts
Technical Experience Highlights
- Installed and configured Linux operating systems including service-level components.
- Troubleshot hardware/software failures, system slowness, and performance issues.
- Performed system hardening steps and firewall configurations.
- Managed tickets end-to-end ensuring SLA compliance.
- Experience in virtualization and client-level troubleshooting.
- Performed RCA and monitoring using logs and diagnostic tools.
- Hands-on knowledge in network and server environment support.
Core Technical Skills
- Linux Installation, Configuration & Hardening
- Services: Apache, NFS, Samba, cron jobs
- RAID, LVM, Disk Partitioning (Basic)
- Windows Installation & Client-Level Troubleshooting
- Hardware Diagnostics & Deployment
- Virtualization Fundamentals
- Performance Monitoring & System Logs
- TCP/IP, DHCP, VPN, Wireshark
- Ticketing Tools: ServiceNow, JIRA
- Remote Support, RCA & Documentation
- Okta SSO, Google Workspace, VPN Access
- Python (Basic), Selenium (Basic)
Timeline
QA & Cybersecurity Intern
LTIMindtree
08.2024 - 01.2025
IT Support Intern
INTEGRA
07.2023 - 09.2023
Network & System Support
EATON
10.2020 - 06.2021
Bachelor of Engineering - ECE
Mailam Engineering College
Diploma in ECE -
Surya Polytechnic College