Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SUBENDU MALAKAR

Hotelier
Thakurnagar,West Bengal

Summary

Well-trained Assistant Restaurant Manager promoting 8 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

6
6
years of post-secondary education
9
9
years of professional experience

Work History

Assistant Restaurant Manager

MALT,Jain link pvt ltd
kolkata, WEST BENGAL
10.2020 - Current
  • MALT MALT, Lounge and Kitchen.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Determined operational weak points and implemented corrective actions to resolve concerns.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent checks of line.
  • Motivated staff to perform at peak efficiency and quality.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Coordinated and organized all restaurant inventory.

F&B Executive

JW Marriott,Coffee shop,Banquets
kolkata, WEST BENGAL
10.2016 - 04.2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing restaurant operation.
  • Monitored office supplies by checking inventory and placing orders.
  • Immediately contacted housekeeping staff and maintenance department regarding restaurant/outlet issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.

F&B Supervisor

Taj West End, Bar, Banquets, Coffee shop
Bangalore, Karnataka
09.2014 - 10.2016
  • Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Server, Bartender

The Park
Bangalore, Karnataka
04.2012 - 11.2014
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Learned how to make wide variety of mixed drinks.
  • Restocked ice, condiments and snacks.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked ID cards and verified bar guests were of legal age.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Delivered food to customers at bar and tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Asked customers for feedback, solved problems, provided additional items and taking extra care throughout meal.

Industrial Trainee

ITC Fortune JP Cosmos
Bangalore, Karnataka
04.2010 - 11.2010
  • Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
  • Produced reports and papers for various audiences, adjusting level of technical wording based on intended use.
  • Helped skilled tradespeople complete direct industrial work to gain deeper understanding of different roles and processes.
  • Assisted with emergency response by conveying important communications and bringing safety equipment.
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
  • Evaluated current methods to identify opportunities to reduce costs and eliminate waste.
  • Diagrammed industrial processes to clarify issues between managers and front-line workers.

Education

Bachelors - Hotel Management

Subhas Bose Institute of Hotel Management
Kolkata
02.2008 - 10.2011

Associate of Arts -

Thakurnagar Higher Secondary Vidyalaya
West Bengal, North 24 PGS
01.2006 - 01.2007

No Degree - Class 10

Anandapara Narahari Vidyapith
West Bengal, North 24 PGS
01.2004 - 01.2005

Skills

    Food and beverage knowledge

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Additional Information

  • AWARD AND ACCOLADES: , Appreciation Letter” for the excellent work in Food and Beverage Department at The Park,Banglore ”, this awards was given for planning and organising food service sections in order to cut down the service time and improving the service co-ordination with the restaurants in the main kitchen. Awarded as a The Best Night Executive of The Month 2017 Awarded as a The Best Team Player of The Month 2018

Timeline

Assistant Restaurant Manager

MALT,Jain link pvt ltd
10.2020 - Current

F&B Executive

JW Marriott,Coffee shop,Banquets
10.2016 - 04.2020

F&B Supervisor

Taj West End, Bar, Banquets, Coffee shop
09.2014 - 10.2016

Server, Bartender

The Park
04.2012 - 11.2014

Industrial Trainee

ITC Fortune JP Cosmos
04.2010 - 11.2010

Bachelors - Hotel Management

Subhas Bose Institute of Hotel Management
02.2008 - 10.2011

Associate of Arts -

Thakurnagar Higher Secondary Vidyalaya
01.2006 - 01.2007

No Degree - Class 10

Anandapara Narahari Vidyapith
01.2004 - 01.2005

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