Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Subha Dutta

Manager - Analytics And Insight
Kolkata,WB,India

Summary

Experienced Business Analyst & Data Analytics Manager (Canada NOC Code - 0213) with over 18 years of experience in IT , Insurance and Telecommunications industry . Excellent reputation for Data analysis, complex problem solving and pioneering new business ideas that results into profitability for the organization.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Manager - Analytics and Insight

TCS
Kolkata
01.2015 - Current
  • Created plans and communicated deadlines to complete projects on time.
  • Developed team communications and information for meetings.
  • Conducted research on customer behavior from Google Analytics and targeted campaign basis customer behavior which resulted into 3.6% Quarterly increase in AUM
  • Drove operational improvements which resulted in man-hour savings and improved profit margins by 7% through robotic process automation.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with customers to understand needs and provide excellent service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Manager- Strategic Quality

Aegis Limited
Kolkata
05.2011 - 12.2014
  • Expanded cross-functional organizational capacity by collaborating across 8 departments on priorities, functions and common goals across 6 business locations
  • Performed statistical analyses to gather data for improvement monitoring and sharing training need insight
  • Developed VBA based tools to automate daily activities which resulted in cost savings of 9 manpower across locations
  • Project on P&L improvement resulted in yearly savings of 11% infrastructure cost

Assistant Manager WFM

IBM Daksh Global Process Services Limited
Kolkata
09.2008 - 05.2011
  • Managed revenue KPIs across 4 locations
  • Assisted external team of EY in organizing and overseeing assignments to drive operational excellence.
  • Report Automation through VBA, Macro and MS-Access DB maintenance

Assistant Manager - Performance & MIS

Reliance Telecon Limited
Kolkata
10.2007 - 09.2008
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Automation of BTS (Base Transceiver station) report of entire eastern region of India helped in monthly savings of 6 man power ( 2400 USD /month during Jan'2008)
  • Implemented integrated & realtime dashboard for board members in intranet portal with help ASP & SQL

Education

Master of Computer Applications - Computers

Sikkim Manipal University
Kolkata
02.2005 - 01.2007

Bachelor of Computer Applications - Computers

Bangalore University
Bangalore
06.1999 - 08.2004

Skills

    Information gathering and analytics

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Software

MS-Excel

VBA

Power BI

Google Analytics

Python

Certification

Lean Six Sigma Green Belt (RAB-QSA)

Timeline

Getting Started in Google Analytics (Coursera)

05-2022

Data Journalism : First steps, skills & Tools (IBM)

11-2019

CF1, UK Financial Services,Regulation and Ethics (By CII, UK)

08-2017

Manager - Analytics and Insight

TCS
01.2015 - Current

Lean Six Sigma Green Belt (RAB-QSA)

08-2013

Manager- Strategic Quality

Aegis Limited
05.2011 - 12.2014

Assistant Manager WFM

IBM Daksh Global Process Services Limited
09.2008 - 05.2011

Assistant Manager - Performance & MIS

Reliance Telecon Limited
10.2007 - 09.2008

Master of Computer Applications - Computers

Sikkim Manipal University
02.2005 - 01.2007

Bachelor of Computer Applications - Computers

Bangalore University
06.1999 - 08.2004

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Subha DuttaManager - Analytics And Insight