Subha Halder

Project 1 - Higher Secondary Council Project:

• Produced thorough, accurate and timely reports of project activities.
• Quick and accurate verification.
• Prepared and presented progress reports to senior management.
• Correction and rectification of admit cards and registration certificates.
• Verification of data.
• Sorting and packing of certificates.
• All types of paperwork.

Project 2: Election Commission Project (Client Site)

• Maintain the total accounts, registers, and financial details.
• Organize financial budget details and budget allocations.
• Scrutinize all types of invoices and payment processing.
• Organize and evaluate all types of purchase work orders.
• Process all types of payments to different agencies, along with sanction orders, with proper record-keeping systems.
• Management of all financial issues and resolving queries.
• Maintain paperwork and record keeping.
• Organize drafts and letters.
• Tender-related paperwork.
• Election year financial allocation to districts, work orders, and payments to different agencies.
• Hard file documents preserve and catalog the system.
• Law and Order-related works include requisition letters, report submissions, and maintaining weekly and monthly reports.
• Secure and file all types of crucial Law & Order reports and documents.
• Look after election-related financial matters.
• Communications with attached agencies regarding any financial matters related to the Work Order, payments, job descriptions, etc.
• Preparation and submission of any type of report to the higher authority.
• Associating with the financial year ending works.

Responsibilities:

• Address Customer Inquiries: Answer questions, provide information, and troubleshoot problems related to products or services.
• Resolve Issues: Identify and resolve customer issues efficiently and effectively, aiming for a positive outcome.
• Maintain Customer Records: Keep accurate records of customer interactions, issues, and resolutions.
• Provide Product Knowledge: Demonstrate expertise in the company's products and services and explain how they work.
• Ensure Customer Satisfaction: Strive to exceed customer expectations and build positive relationships.
• Handle Complaints: Professionally address and resolve customer complaints.
• Follow Communication Procedures: Adhere to company protocols and guidelines for customer communication.
• Escalate Issues: Know when and how to escalate complex or sensitive issues to the appropriate personnel.
• Utilize tools and technologies: Effectively use customer relationship management (CRM) systems, knowledge bases, and other tools to manage customer interactions and information.

Skills and Qualities:

• Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting with customers.
• Problem-Solving Skills: Ability to identify, analyze, and resolve customer issues effectively.
• Customer Focus: A genuine desire to help customers and ensure their satisfaction.
• Patience and Empathy: Ability to remain calm and understanding, even in challenging situations.
• Product Knowledge: Thorough understanding of the company's products and services.
• Time Management: Ability to manage multiple tasks and prioritize effectively.
• Adaptability: Ability to adjust to different situations and customer needs.
• Teamwork: Ability to collaborate effectively with other team members.

Strategy and Planning:

• Develops and implements marketing strategies and plans to achieve business objectives.
• Conducts market research and analysis to identify target audiences and trends.
• Identifies opportunities for growth and innovation.
  

Campaign Management:

• Manages and oversees marketing campaigns across various channels (e.g., digital, social media, email, print).
• Creates and manages marketing budgets.
• Develops and implements content strategies.
  

Execution and Optimization:

• Collaborates with cross-functional teams (e.g., sales, product, design) to execute marketing plans.
• Monitors and analyzes campaign performance using data and analytics tools.
• Optimizes campaigns based on performance data and market feedback.
  

Communication and Relationship Building:

• Communicates marketing plans and strategies to stakeholders.
• Builds and maintains relationships with clients and partners.
• Represents the company at industry events and conferences.
  

Other Duties:

• Involvement in product development, public relations, and event planning.
• Manage social media channels and online presence.
• Responsible for creating and distributing marketing materials.
  

Core Skills:

Communication:

Excellent written and verbal communication: convey messages to both internal and external audiences, whether through reports, presentations, or social media.

Interpersonal skills: Building relationships with colleagues, clients, and partners is crucial for successful marketing campaigns.

Analytical Skills:

Market research: Conducting research to understand target

audiences, competitor strategies, and market trends.

Creativity and Strategic Thinking:

Brand building: Understanding and contributing to the development and maintenance of a strong brand identity.

Developing marketing strategies: Creating innovative and effective marketing plans that align with business goals.

Other Important Skills:

Adaptability: Being able to adjust to changing market conditions and emerging technologies.

Teamwork: Working effectively with cross-functional teams to achieve marketing goals.

Customer service skills: Understanding customers needs and providing excellent customer service.

• Performed accounting or financial analysis of customers who are applicable for getting loans.
• All loan-related important paperwork and documentation.
• Submission of detailed reports.
• Enhancement of customer base and maintaining customer records.