Subha M V
BANGALORE
Summary
Accomplished Senior Manager with a proven track record at MediBuddy, leading teams of 90+ to enhance process efficiency and client satisfaction. Expert in Program & Project Management and Team & People Management, I excel in driving quality improvements and operational excellence, evidenced by significant compliance achievements and process optimizations.
Overview
19
19
years of professional experience
Work History
Senior Manager, Operations
Call Health Services
Bangalore
10.2023 - Current
- Oversee quality checks and report processing
Senior Manager, Operations
MediBuddy
Bangalore
11.2020 - 09.2023
- Managed 90+ employees and drove process improvements to maximize satisfaction
- Monitored programs, resolved challenges, and ensured compliance with safety goals
Manager, Operations
Medi Assist Healthcare Services
Bangalore
01.2018 - 10.2020
- Directed projects like Tele Underwriting and Onsite Health Checkups
- Conducted audits and maintained ISO compliance
Assistant Manager, Operations
Medi Assist Healthcare Services
01.2017 - 12.2017
- Managed customer support, grievance teams, and system migrations
Team Leader, Operations
Medi Assist Healthcare Services
10.2015 - 12.2016
- Led onsite projects focusing on data management and report quality
Senior Executive
Capita India Pvt Ltd
Bangalore
05.2012 - 06.2015
- Authorized payments for critical insurance claims and ensured AML compliance
Executive – Policy Owner Services
Max New York Life Insurance Company
Gurgaon
06.2008 - 01.2010
- Handled claims, servicing, and disbursements processes
Insurance Associate
EXL Services
Noida
08.2005 - 06.2008
- Supported US-based policy disbursement functions
Education
PGDBA - Finance
Symbiosis Centre
B.Com -
Mahatma Gandhi University
Computer Diploma Course -
ICAI
Skills
- Team & People Management
- Program & Project Management
- Process Improvement & Quality Control
- Escalation & Risk Management
- Data Management & Analysis
- Certified Lean Six Sigma Green Belt
Accomplishments
- Expertise in insurance and healthcare operations.
- Proven record in enhancing efficiency and customer satisfaction.
- Skilled leader in managing diverse teams and achieving corporate goals.
Timeline
Senior Manager, Operations
Call Health Services
10.2023 - Current
Senior Manager, Operations
MediBuddy
11.2020 - 09.2023
Manager, Operations
Medi Assist Healthcare Services
01.2018 - 10.2020
Assistant Manager, Operations
Medi Assist Healthcare Services
01.2017 - 12.2017
Team Leader, Operations
Medi Assist Healthcare Services
10.2015 - 12.2016
Senior Executive
Capita India Pvt Ltd
05.2012 - 06.2015
Executive – Policy Owner Services
Max New York Life Insurance Company
06.2008 - 01.2010
Insurance Associate
EXL Services
08.2005 - 06.2008
PGDBA - Finance
Symbiosis Centre
B.Com -
Mahatma Gandhi University
Computer Diploma Course -
ICAI
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