Subha M V
BANGALORE
Summary
Accomplished Senior Manager with a proven track record at MediBuddy, leading teams of 90+ to enhance process efficiency and client satisfaction. Expert in Program & Project Management and Team & People Management, I excel in driving quality improvements and operational excellence, evidenced by significant compliance achievements and process optimizations.
Overview
19
19
years of professional experience
Work History
Senior Manager, Operations
Call Health Services
Bangalore
2023.10 - Current
- Oversee quality checks and report processing
Senior Manager, Operations
MediBuddy
Bangalore
2020.11 - 2023.09
- Managed 90+ employees and drove process improvements to maximize satisfaction
- Monitored programs, resolved challenges, and ensured compliance with safety goals
Manager, Operations
Medi Assist Healthcare Services
Bangalore
2018.01 - 2020.10
- Directed projects like Tele Underwriting and Onsite Health Checkups
- Conducted audits and maintained ISO compliance
Assistant Manager, Operations
Medi Assist Healthcare Services
2017.01 - 2017.12
- Managed customer support, grievance teams, and system migrations
Team Leader, Operations
Medi Assist Healthcare Services
2015.10 - 2016.12
- Led onsite projects focusing on data management and report quality
Senior Executive
Capita India Pvt Ltd
Bangalore
2012.05 - 2015.06
- Authorized payments for critical insurance claims and ensured AML compliance
Executive – Policy Owner Services
Max New York Life Insurance Company
Gurgaon
2008.06 - 2010.01
- Handled claims, servicing, and disbursements processes
Insurance Associate
EXL Services
Noida
2005.08 - 2008.06
- Supported US-based policy disbursement functions
Education
PGDBA - Finance
Symbiosis Centre
B.Com -
Mahatma Gandhi University
Computer Diploma Course -
ICAI
Skills
- Team & People Management
- Program & Project Management
- Process Improvement & Quality Control
- Escalation & Risk Management
- Data Management & Analysis
- Certified Lean Six Sigma Green Belt
Accomplishments
- Expertise in insurance and healthcare operations.
- Proven record in enhancing efficiency and customer satisfaction.
- Skilled leader in managing diverse teams and achieving corporate goals.
Timeline
Senior Manager, Operations
Call Health Services
2023.10 - Current
Senior Manager, Operations
MediBuddy
2020.11 - 2023.09
Manager, Operations
Medi Assist Healthcare Services
2018.01 - 2020.10
Assistant Manager, Operations
Medi Assist Healthcare Services
2017.01 - 2017.12
Team Leader, Operations
Medi Assist Healthcare Services
2015.10 - 2016.12
Senior Executive
Capita India Pvt Ltd
2012.05 - 2015.06
Executive – Policy Owner Services
Max New York Life Insurance Company
2008.06 - 2010.01
Insurance Associate
EXL Services
2005.08 - 2008.06
PGDBA - Finance
Symbiosis Centre
B.Com -
Mahatma Gandhi University
Computer Diploma Course -
ICAI