MELVINKUMAR U

• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Sought ways to improve processes and services provided.

• Handled customer inquiries and suggestions courteously and professionally.
• Delivered prompt service to prioritize customer needs.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Utilized multiple marketing strategies to improve profitability.
• Managed digital marketing initiatives in accordance with consumer targets and needs.
• Demonstrated products and features to customers, answered questions and overcame objections.

GPA: 70%

GPA: 67%